10724 Jefferson Davis Hwy
Richmond, VA 23237
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Richmond, VA that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
Never again!
I have called for several days about my car only to be placed in a loop and it keeps going back to the beginning! I have been told that I’m being transferred only to be sent back to the operator as no one answers the phone, frustrating! I asked to speak to anyone in service , cashiers office, supervisor only to be given the same instructions from the automated voice on the phone! This is the worst dealer I’ve dealt with! This is the worst and I mean worst dealership I’ve ever dealt with!
Dealer Response
Thank you for letting us know, and we apologize for the experience you had. A manager will look into this for you.
Maximum rating = 5
Poor service
My entire experience is xxxx poor if I could give a point for a rating I would. The day of my appointment was Monday of one week and didn't get it ready for pickup 8 days later for diagnosis for A check engine light! The dealership should be familiar and have the tools to find a problem. It took three days to do just that. The communication and follow up, was poor I constantly had to call, leave messages even have to call the manager to get a update on when I get back my vehicle. I will never go back to them and you shouldn't either
Dealer Response
Mr. Crayton, since your post, the Service Manger has rectified all issues in regard to your vehicle. We appreciate you giving us your business and thank you for your service.
Maximum rating = 5
Great Service
I went in to get my car serviced on Saturday 9/10 and I just want to say that DeDe who works at service desk is just an amazing and wonderful person she is very patient, helpful, knowledgeable & honest and she comes and check on you as well
Dealer Response
Kiyanna, thanks for taking time out of your day to review us and giving your kind feedback for Dede. We really appreciate your support! Have a great day!
Maximum rating = 5
Haley Ford in Richmond VA also serving Midlothian VA and Chester VA is proud to be an automotive leader in our area. Since opening our doors Haley Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car SUV or truck we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit no credit or are a first time car buyer you can trust that Haley Ford will get you into the car SUV or truck you choose with professionalism and attention to your needs.
Haley Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules and as always Haley Ford offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority and our staff is committed to achieving this goal in every aspect of our business.
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