See all dealerships near Norfolk, VA that carry Ford
Overall Rating:
4.6 (out of 5)
88% recommend this dealer
516 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
If you are from NC, do not purchase a vehicle at Priority
If you are from NC, do not purchase a vehicle at Priority Ford Norfolk. I purchased a new Ford from them December 9th. I still do not have my Title. My insurance has not been registered to the NC Department DMV Liability Insurance. I do not have my tags transferred. Now I am receiving letters from NC DMV Liability Insurance about my trade in vehicle not having insurance. This whole sales process has been very bad. They have 28 days to do this, and we are past that. This rating system asked me to rate employees. The people I met are not listed.
Dealer Response
Hi Christopher, We strive to provide a professional and seamless sales experience for each and every customer that walks through our doors. Therefore, I'm sorry to hear about the issues you're facing with your vehicle's title and registration. When you have the time, please reach out to me personally at (757) 419-2500, so we can address these concerns directly and find a resolution as soon as possible. Thank you, Henry Jenkins Sales Manager
Maximum rating = 5
recall on my ford escape needed entire driver side door
recall on my ford escape needed entire driver side door replaced. 1st trip to dealership was at the end of June! I was told my door had been ordered. I was told my door had arrived, now of which was true. The i was told the door was on backorder. I began to just communicate with the service manager because i had so many issues, he told me he would be my point of contact. He called me in September to tell me my door should come in mid October! I have left 2 voicemails that are not being returned. My door will not stay opened on its own which causes a safety issue and it sounds like it will fall off. I am beyond disappointed now I am just angry. This is unacceptable.
Dealer Response
Lisa, I'm truly sorry to learn of your experience, and I appreciate you bringing this matter to my attention. This level of service is not reflective of our standards, and we take this feedback very seriously. When possible, please reach out directly so we can ensure this matter is addressed promptly. Thank you, Fred Phillips - Service Manager - 757.840.4951
Maximum rating = 5
Mr. Drew was very attentive and thoughtful during my wait
Mr. Drew was very attentive and thoughtful during my wait for service. I understand service and fully appreciate his position when it comes to communication between technician and customer
Dealer Response
Thank you for sharing your experience with us! We're glad to hear that Drew provided attentive and thoughtful service during your visit. We appreciate you taking the time to highlight our team's customer care, and we look forward to serving you again in the future!
Maximum rating = 5
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