12896 Jefferson Avenue
Newport News, VA 23608

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Sales: 757-989-5700

Used Cars: 757-989-5700

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Southern Ford

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

3630 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Kevin did a great job taking care of me and anyone else

Reviewed by Raymond NadeauJanuary 24, 2026

Kevin did a great job taking care of me and anyone else who helped him with my vehicle did a fantastic job. It’s driving better than ever now!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Knowledgeable representative Getting information earlier

Reviewed by JACKIE.RHODES19January 21, 2026

Knowledgeable representative Getting information earlier in the day would have been helpful. The appointment was set for 9:30 am and we didn't hear anything until after 3 pm which is a long time for what ended up being a battery change. We also didn't appreciate the extra charges not disclosed upon agreement. Additionally, the cost of a battery replacement is likely more than twice the cost at a non-dealership location.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Brought vehicle in for transmission shifting problem.

Reviewed by FCTHOMASBAHRJanuary 21, 2026

Brought vehicle in for transmission shifting problem. Ford requires test and approval for extended warranty to order parts and repair which I believe delays repair time. Ford needs to speed this process up. Transmission repaired and is working great now.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Southern Ford

The team at Southern Ford would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Ford vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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