6280 Mechanicsville Turnpike
Mechanicsville, VA 23111

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Reviews of Bill Talley Ford Inc

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Took my '22 bronco sport in for recall work and oil

Reviewed by David Owens from Gloucester Va.July 20, 2024

Took my '22 bronco sport in for recall work and oil change Friday July 19 2024. No problem before and after reverse from park is now making a vibration noise in reverse. Fred in head sales says it need to be driven to readjust tranmission back to normal. He sad drive and let him know the 23rd if not ok. xxx

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi David, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. Please reach out to our Service Manager Fred Griemsman at (804) 746-2000.

Overall Facilities N/A

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Maximum rating = 5

1.0 (out of 5)

Bait and switch

Reviewed by Michael Ford from Aylett vaSeptember 01, 2023

The old “bait and switch “ scam. They lie and tell you they have the car you’re looking for but don’t. BUT you can buy next year’s model and have no idea when it will arrive. Never do business with these scammers!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bad Mechanic Work

Reviewed by Ted from Mechanicsville, VAJune 24, 2022

Would not recommend for mechanic work. I took my 2006 Mustang Saleen in to have the throw out bearing replaced. They called soon after recommending replacing clutch plate also to save money down the road. Only 38,000 miles on car so probably wasn't necessary. Ended up with a $3000.00 bill. Comment at pay time was that was a lot of money for repair. Met mechanic at car after check out and with the hood up he said I had problems with the supercharger and bearings needed replaced and he could do it for about $2300.00. The only noise I had beforehand was the throw out bearing. Now I had a noise inside the car that was actually annoying. Getting back to my office I found problems getting the car into reverse and it would jump out of reverse a few times before staying in. I had a few people listen to the noise and no one suggested it was the supercharger. This car is not driven much and over a year only about 90 miles. One reason not driving was I didn't like the noise and the gear changing. I called Bill Talley 2 or 3 times and made appointments to have the transmission checked but running a business just couldn't make the appointments due to business matters at the time. I decided to take the car to a local repair shop I know that works on hi performance cars and asked he check the transmission and also check the supercharger and do what is necessary to fix it. This mechanic said he doubts BT would know how to adjust a Hurst transmission and he could get it right. This mechanic called a few days later and had plenty of news. After spending a bit of time adjusting the transmission and thinking it was done said he surprisingly saw that the transmission holding brackets were just hanging. Four bolts, one at each end of the two brackets were left out. The brackets were hanging down about two inches. This caused the transmission to hang freely off the motor. Luckily I only drove the car about 90 miles, being all aluminum the transmission could have broken loose and caused a lot of problems. Greg, this mechanic installed the proper bolts in the brackets readjusted the transmission and this car is now absolutely fabulous. Changes gears slick as a whistle, no more noise and a joy to drive. I took pictures of the hanging brackets and the $300.00 bill to the BT service manager. Without a question he paid the $300.00 after seeing the pictures. I don't know how any experienced mechanic could have missed something like this.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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