Ford
New Car Dealership in Mechanicsville, VA
Overall Rating
2.1/5
Read dealer reviews
We at Bill Talley Ford Inc in Mechanicsville want to be your choice if you are looking for a new Ford. We know you have plenty of choices if you want to buy a new F-150 or Ranger.
And that’s why we will do what it takes to earn your business. And when you stop by our place for a test drive, remember to print out this handy resource guide with our address, directions and a map.
Bill Talley Ford Inc Reviews
Overall Rating
2.1/5
3 out of 10 people recommended this dealer
Overall Facilities:
2.5/5
Had the piece covering the undercarriage replaced.
Reviewed by Mendy S Socha
in Mechanicsville, Va
October 04, 2019
I had an issue at my last oil change. JD called me and took care of everything without me even asking. It involved ordering a part and calling me when it came in to have it replaced. He did exactly what he said he would do. I very much appreciate him taking the time to fix my issue, and treating me as a valued customer. Not many places do that these days and its much appreciated. I will continue to have my Explorer serviced at this location.
Still waiting for repair on my door!!
Reviewed by Karen
in Richmond, VA
September 19, 2019
Took my car in on Sept 3, part was to be ordered. Went back on Sept 9 waited 2 1/2 (missed from work) and they ordered the wrong part. Called Chris Smith, Gen Mgr the next day. They ordered new part and picked my car up on Sept 19th. Just got my car back and a phone call that the new part was once again the wrong part. Said they will order new parts and pick my car up Monday or Tuesday. So needless to say my car is still not fixed and I am looking into going to Richmond Ford West for my car needs
DO NOT TRUST BILL TALLEY FORD
Reviewed by Ryan
in Richmond Va
August 20, 2019
DO NOT TRUST BILL TALLEY FORD .
They got caught in a lie saying they performed a Safety Recall on my car . When i took it to another repair facility , they printed off proof from the cars computer that this was not performed. BILL TALLEY FORD asked me to bring it back in again and they would look at it again , but still said it is fine . THATS WHEN I SHOWED THEM THE PRINTOUT FROM ANOTHER FACILITY WHICH SHOWED IT WAS NOT DONE . They Quickly asked me for a copy and said they will get back to me on it .
Now for months , they have said “ talk to FORD , because we closed out the recall .
This is a Loss of steering recall . And my car STILL TO THIS DAY looses electronic steering and displays it on the dash .
It took them 4 months to get me an appointment in there to perform the recall and then did absolutely nothing.
HUGE LIFE SAFETY CONCERN
