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Bill Talley Ford Inc

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• Dealer Reviews

Ford New Car Dealership in Mechanicsville, VA

Overall Rating

1.9/5

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Bill Talley Ford Inc is the go-to dealer for anyone who wants a new Ford in Mechanicsville, VA. Bill Talley Ford Inc has a great selection of F-150 and Ranger models as well as competitive pricing.

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Bill Talley Ford Inc Reviews

Overall Rating

1.9/5

2 out of 8 people recommended this dealer

Customer Service:

1/5

Buying Process:

2/5

Quality of Repair:

1/5

Overall Facilities:

2/5

DO NOT TRUST BILL TALLEY FORD

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

1/5

Overall Facilities:

N/A

Reviewed by Ryan
in Richmond Va
August 20, 2019

DO NOT TRUST BILL TALLEY FORD . They got caught in a lie saying they performed a Safety Recall on my car . When i took it to another repair facility , they printed off proof from the cars computer that this was not performed. BILL TALLEY FORD asked me to bring it back in again and they would look at it again , but still said it is fine . THATS WHEN I SHOWED THEM THE PRINTOUT FROM ANOTHER FACILITY WHICH SHOWED IT WAS NOT DONE . They Quickly asked me for a copy and said they will get back to me on it . Now for months , they have said “ talk to FORD , because we closed out the recall . This is a Loss of steering recall . And my car STILL TO THIS DAY looses electronic steering and displays it on the dash . It took them 4 months to get me an appointment in there to perform the recall and then did absolutely nothing. HUGE LIFE SAFETY CONCERN

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Fairly major damage within 6 weeks

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

2/5

Quality of Repair:

1/5

Overall Facilities:

3/5

Reviewed by Jeff Williams
in Chesterfield, Va.
July 16, 2019

So I bought a 2015 Ford Edge from here on 5/31/19. I noticed days later that there were paint scuffs all over the car. The reply from them, "nothing we can do". 6 weeks later the lift gate massively malfunctioned. Because i didn't drive the hour back to their location the reply was "nothing we can do". I get the feeling that if i did bring the car there the response would be "nothing we can do". Don't go here if you don't have to.

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2017 ford escape engine replacement.

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

N/A

Quality of Repair:

1/5

Overall Facilities:

1/5

Reviewed by Darlene B Griffith
in Farnham
June 13, 2019

Car has been there 1 month and still not finished. Said waiting for gasket. That is what they said s week ago. Said would be ready that day or next. That was a week ago. Car has been there for at least a month waiting for parts or other excuses

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Dealership Contact Information

Bill Talley Ford Inc 6280 Mechanicsville Turnpike
Mechanicsville, VA 23111

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