201 Commonwealth Boulevard
Martinsville, VA 24112

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Sales: 877-275-6357

Used Cars: 877-275-6357

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Nelson Ford

Overall Rating:

4.7 (out of 5)

97% recommend this dealer

74 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great dealership, I recently purchased a 2022 Mazda and

Reviewed by Barriewilliams101August 30, 2024

Great dealership, I recently purchased a 2022 Mazda and Harry was the best salesman I have ever dealt with. Harry and Danny and Tim made the buying process completely stress-free. This dealership has gained my loyalty and I recommend anyone check at Nelson Ford Mazda first when purchasing a new or used vehicle, Ask for Harry,

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Great buying experience

Reviewed by Chris A. from Pleasant Garden, NCNovember 03, 2023

We were in the market for a 2021 Expedition and after visiting several dealerships in our area we were amazed at the poor condition of the vehicles and the poor attitude that the dealers had towards the customer. We saw one at Nelson Ford but being 90 minutes away we didn't consider it at first but made the trip and worked with Brandon. I have to say our buying experience was one of the best I have had at a dealership. Brandon was comfortable to work with, very knowledgeable about the vehicle, and came across as sincere and straightforward. While we didn't leave with a "great" deal, it was a fair deal and Brandon worked to reduce our bottom line. This vehicle had some minor interior issues which required replacing some trim and floor panels. As part of the purchase Nelson ordered new (and rather pricey parts) and delivered them to our home which I was able to quickly install. As this is a smaller dealership their inventory will be limited, but I can say our experience with them was far above any other larger dealer that I have dealt with. Brandon (sales) and Josh (parts) were great to work with and even stayed past closing to save us a return trip. An added bonus, particularity for a used vehicle purchase- was a full tank of gas. Note: almost all of the ratings on Nelson's website are maxed out, which leads one to believe any bad reviews are filtered out. Before writing this I checked with the BBB which rates the dealership A+. From our experience I would say they deserve this rating.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 4

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

My experience with Harry, Terri & Danny was great.

Reviewed by Janice October 07, 2023

My experience with Harry, Terri & Danny was great. We'll be friends for life. Need vehicle go see Harry salesman.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Nelson Ford

At our dealership we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information and it is our pledge to deliver you relevant correct and abundant content.

Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!

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