2895 S Seminole Trail
Madison, VA 22727

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Sales: 540-318-7193

Used Cars: 540-783-3248

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 1:00pm

Reviews of Madison Ford

Overall Rating:

4.8 (out of 5)

98% recommend this dealer

238 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We had a very positive experience purchasing our preowned

Reviewed by JGNovember 09, 2025

We had a very positive experience purchasing our preowned vehicle from Madison Ford. Our salesman allowed us to compare vehicles by test driving. The person working with us on registration and other paperwork was well organized and moved along faster than we expected.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

POTENTIAL FRAUD ALERT I took my vehicle to Madison

Reviewed by hopeful9 from Locust Grove, VANovember 03, 2025

POTENTIAL FRAUD ALERT I took my vehicle to Madison Ford at the end of September for service. At minimum they should have changed my oil, rotated my tires, filled my tires, and filled my fluids. None of those things occurred. For all I know they played poker for the 90 minutes I was sitting in the waiting room. Their excuses for not having serviced my car were more than ridiculous. A middle schooler would see through their lies.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, thank you for sharing this recent experience with us. Please reach out to us at (540) 948-6806 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

POTENTIAL FRAUD ALERT I took my vehicle to Madison

Reviewed by hopefulNovember 03, 2025

POTENTIAL FRAUD ALERT I took my vehicle to Madison Ford at the end of September for service. At minimum they should have changed my oil, rotated my tires, filled my tires, and filled my fluids. None of those things occurred. For all I know they played poker for the 90 minutes I was sitting in the waiting room. I can prove my claims and the only excuses they provided were the most ridiculous thing I have ever heard. Middle school students wouldn't believe any if it.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We appreciate you sharing your thoughts. Our service manager was present for your visit and personally witnessed the work performed on your vehicle. Based on both our documentation and firsthand observation, we are confident the service was completed as stated. While we understand you may see things differently, we stand by the integrity of our team and the work they do each day.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Madison Ford

We are YOUR Ford Dealer proudly serving Charlottesville, Richmond, Staunton, Culpepper, Madison, Harrisonburg, UVA, Ruckersville, Crozet, Louisa, Fluvanna, Nelson, Fredericksburg, Lynchburg, Farmville, Elkton, Greene, Orange, and Roanoke.

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