Harrisonburg Ford

Today, my father and I dropped off his truck at this location for coil pack replacements. Upon arrival to collect the vehicle, we discovered a female employee rummaging through the dashboard while a male colleague took pictures. This incident raised concerns for my father, as accessing the dashboard was unnecessary for the scheduled repairs. We returned to discuss the matter with management and were informed that the employees were attempting to identify the owner of the truck since they had another similar styled truck. We find this explanation questionable, considering the uniqueness of state-issued license plates and Vehicle Identification Numbers (VIN). It is essential to be aware that employees at this location may inspect your vehicle without authorization and provide misleading explanations when confronted.

My husband and I were having fun. We were joking around with Ethan and looking at the old cars. We did not have to do much. They waited on us.

This has been the worst experience! Do not bring your vehicle here unless you want to be lied to. 7 weeks and my car is STILL sitting there. Poor communication as to the work (lack of work) being done to the car. Provided unrealistic timelines. First two weeks, then when you call to check on the vehicle, another two weeks, then next week, and another week. Communication is lacking. If you want to be treated like the unwanted family member at Thanksgiving, bring your vehicle here. Otherwise. STAY AWAY!