10751 W Broad St
Glen Allen, VA 23060

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Sales: 804-474-0571

Used Cars: 804-474-0571

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Richmond Ford West

Overall Rating:

4.3 (out of 5)

97% recommend this dealer

1283 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We stopped by the dealership today to look at the 2024

Reviewed by Bruce Kersey from Richmond, Va.June 01, 2024

We stopped by the dealership today to look at the 2024 Explorer. Gilman was the first person that approached us and showed us several new vehicles. He was very professional and knowledgeable with us. We were just looking but ended up purchasing a new vehicle from Gilman. Everyone in dealership was very nice and helpful. I would recommend Gilman (even though he is new to sails) to anyone interested in buying a vehicle. Bruce Kersey

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Customer service at Richmond Ford West is unbeatable!

Reviewed by colleenMarch 12, 2024

Customer service at Richmond Ford West is unbeatable!! I would buy from them again and recommend to anyone in the market to buy a vehicle. Service department is responsive and courteous (even when you are frustrated!) we had to return a purchased vehicle - due to no fault of Richmond Ford West-but with the way we were treated and accommodated, we bought another one from them! Love Love Love everyone at Richmond Ford West!! Thank you from the bottom of my heart!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Take your money elsewhere!

Reviewed by delores_smith9January 31, 2024

Take your money elsewhere! This establishment is filled with a bunch of racist money hungry people. If you want something reliable and that last more than 2 years, DO NOT BUY FROM HERE!!!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Richmond Ford West

Our Ford dealership in Glen Allen, VA has been helping our friends and neighbors shop for Ford cars for over 100 years. Richmond Ford West is also a proud Ford President's Award recipient. We cordially invite you to visit our dealership to help us continue making history. As a quality Ford car dealer, we try to differentiate ourselves from other dealerships by making the customer experience unique. We do that by giving each customer who walks through our dealership doors an exceptional car-buying or service experience and educating them about the vehicle they're buying. We also host events like new owner seminars. It's our way of showing our customers the new and exciting features of their new Ford. Swing by and: Learn more about your new ride. Meet other folks in the area who have also purchased new Ford rides. Win some cool prizes!

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