Purvis Ford Inc

I took my 2003 Ranger in for check engine light and engine miss. After a week I pick up my truck and as soon as I leave the lot the check engine light comes back on. When I take it back they said first thing they ask for is an additional $285. Dollar diagnostic fee which was included in the original $940. Dollars I paid them. They then proceed to tell me it was a different issue from the first time, same problem, check engine light and engine miss They are CROOKS

It took a very long time to resolve replacing the rear bumper. Dave was helpful with taking care of the issues I identified with my 2025 Explorer. I was disappointed that a brand new car that had just arrived had the issues that required being replaced. Also, the body shop was extremely helpful and kept me informed until the issue was resolved.

I made an appointment online on Monday, June 23, 2025, to drop off our 2024 Lightning for a recall on Wednesday, June 25. The recall was simple—check and, if necessary, replace the nut on the ball joint of the front upper control arm. Aside from the email confirmation, I never received a call to verify the appointment, but I had clearly selected “recall” when scheduling. When I arrived at the dealership around 8 a.m. on June 25, I was asked if I had an appointment. I said yes. The staff member walked over to his computer, found the appointment, and confirmed it was for a recall. He then asked if I would be dropping the vehicle off. Initially, I said I’d wait. He responded that it would take four hours. I asked, “Four hours to check and replace a nut that’s easily accessible once the tires are removed?” He replied, “Well, it’s not the work—it’s the queue in front of it.” So I asked, “Then what’s the point of the appointment?” His response: “The appointment allows time for the service advisor to review any issues.” I followed up, “Wouldn’t that be the case for walk-ins?” He said yes. So again, I asked, “Then what exactly is the value of the appointment?” No real answer followed. I initially decided to wait at the dealership, but after about ten minutes, I took an Uber home. Roughly two hours later, I received a call from the service advisor saying the vehicle was ready—but the part had to be ordered. That’s what I don’t understand. I clearly indicated the purpose of the visit when I scheduled the appointment. There was only one open recall on file, which was confirmed again at drop-off. Yet no one verified whether the part was in stock before confirming the appointment or taking in the vehicle. This visit was a complete waste of time. Someone should be checking scheduled recall appointments in advance and verifying part availability. If the part is backordered, the customer should be contacted before the appointment to reschedule or be placed in a queue to be notified once it’s available. At the very least, part availability should be confirmed at drop-off—not after the vehicle has sat there for hours. It leaves a bad taste in the customer’s mouth. I’m unlikely to use Purvis Ford for future service, and they’re now off the list for any future vehicle purchase. I prefer dealerships that respect their customers' time and run their operations with more foresight and professionalism.