Koons of Falls Church Ford

Drove in from Maryland this past week, probably not a good idea because of the weather. When I arrived there was snow everywhere and BOTH handicap parking spots had new cars parked there. Me a senior citizen and veteran with handicap plates! What does that tell you about this place? I asked the front desk if I could get help and park my car there. One of the salesman tells me this was private property and they put cars there. I suppose a letter to the Koons Company and the Falls Church Police may educate this very rude and disrespectful staff.

Good morning.  I am writing back to all of you regarding my previous email.  I left several voice messages and nobody has replied to us as of today December 4 2025.  The chevrolet trax has being at Chevy Dealer in Tysons since November 28 2025.  We feel very discriminated by your staff. We got 3 vehicles from your office on the same day.  Terrible customer service, the used car was sold in an unsafe condition and now nobody is responding to us. Sincerely,  Claudia Ramirez. Carlos Ramirez. I NEED SOMEONE HELP ME TO RESOLVE THIS DISCRIMINATION ISSUE. THANKS

I strongly recommend that anyone considering a used car purchase avoid Koons. Within 1,400 miles of buying a 40,000-mile vehicle, I had to replace the engine. The independent shop that performed the work showed clear signs that the engine had previously been opened and that parts were missing—indicating Koons was aware the engine was a problem long before the sale. I reached out to management, including Sulaiman Ahmad and Alex Atanassov, and received no response. Once the sale was complete, the dealership showed no interest in customer service or accountability. Based on my experience, Koons appears focused solely on moving vehicles off the lot, not on selling reliable cars or standing behind the products they sell. I would also avoid their repair shop given what was uncovered during the engine replacement.