Ford
New Car Dealership in Falls Church, VA
Overall Rating
4.7/5
Read dealer reviews
Why buy from us?
*Koons Falls Church has one of the largest selections of new Fords in stock! *All Certified pre-owned vehicles come with a 10 yr/100,000 mile warranty.
*Every used vehicle comes with our 7 day exchange Program! *We offer extended service and maintenance coverage plans *We offer financing to fit your lifestyle *Get a Car fax vehicle report on all pre-owned vehicles. *Our sales department is open 7 days a week
*Se Habla Espanol
And so much more! Koons - We're gonna WOW ya!
Koons of Falls Church Ford also has a service department if you need ongoing support with your new Ford, Koons of Falls Church Ford has Ford-trained mechanics and uses the highest quality parts. If you are in Falls Church, Koons of Falls Church Ford should be your dealership!
Koons of Falls Church Ford Reviews
Overall Rating
4.7/5
341 out of 365 people recommended this dealer
Overall Facilities:
4.8/5
Bad customer service, car damaged on lot
Reviewed by Anonymous
in Falls Church, VA
December 07, 2019
I wish I could give a zero-star rating, but a one-star rating will have to suffice. My issues with Koons Ford Falls Church and Ford Motor Company as a corporation in general started the moment I walked into the service department. It is important to note that this was my second visit to Koons Ford Falls Church and throughout both encounters; I encountered the same rude service reps and bad service.
The reason for my most recent visit was to have a recall addressed (which had to do with the fuel tank, i.e. PCM and TCM) and to have my clutch replaced that recently had the warranty extended because of multiple and continued consumer complaints of shuddering and lurching. This was the fourth clutch I have had in this vehicle and it there will soon be a fifth.
When I walked through the door on a Monday, all the service reps avoided eye contact and I waited there for a little over five minutes before even being addressed. After I was finally addressed, I told the service rep about the issues and was asked in a rude tone if my vehicle "shuddered excessively" because some shuddering is normal for a Ford vehicle (no automatic vehicle should shudder). I responded that yes it was excessive and that this being my fourth clutch, I am very certain it needs replaced. I was then told that there is a two-week long waiting list to even get the transmission looked at and that I would only receive a rental for one day. I told the service rep that I could not and would not leave my car on their lot for two weeks and that I only wanted the recall taken care of and that I would return to pick up my car same day. Again I was met with terseness and he agreed to fix only the recall and return my car same day.
Not two hours later, I receive a call from the same rude service rep, but this time, his tone had completely flipped. He was over the top polite and said that he would "jump the line" for me and get both the recall taken care of and the clutch replaced within 3-5 days. This had me suspicious, but stupidly I ignored my suspicions and agreed to let them keep my car for the additional time.
Thursday (day 4) rolls around and I had yet to hear anything from ford service, so I rolled through their lot only to find my car had suffered significant body damage. My suspicions about why the service rep changed his tone seemed to be true. My belief is that his complete change of tone and sudden change in timeline were because my car had been damaged the same day I dropped it off and they were going to try to keep it longer in hopes that they could cover it up and fix the damage before I picked it up in 3-5 days.
I go in Friday morning (day 5) and ask to speak to the service manager immediately. I explain the entire situation and show him the damage and he claims it's the first they have seen of it. He then proceeds to tell me that they will take care of the recall, the clutch replacement, and the damage and have it back to me in another week. This means that after five days of sitting in their lot, they had yet to address any of the issues my vehicle was having and instead, damaged the vehicle so now it is in worse condition than when I came in.
A week then rolls around and I have heard nothing back. I then call to inquire about my vehicle and come to find out, they can't locate it on the lot even though it had been returned to the lot from the body shop the day prior. I finally reach out to the general manager of the dealership and explain my situation and my experience with Koons Ford Falls Church. To his credit, he was very personable and listened to all my concerns but in the end he just said that he will address the issues I brought to his attention and he hopes I will give them another chance. Unfortunately, that won't happen because this dealership has lost my trust and my business and I will never buy a Ford vehicle ever again. Oh and to top it all off, after driving the vehicle for a day, the clutch is lurching and shuddering again and needs to
Zee was the best sales person who helped me
Reviewed by Areeba
in Alexandria va
October 19, 2019
Zee was very nice who helped me select my new ride. Best dealership in area. I highly recommend zee over any sales person. Best most professional dealership.
Bought 3 cars in two states from one store
Reviewed by Sean Jensen
in Falls Church
April 09, 2018
Go buy from Jeff O. Would not buy from anyone else. He has consistently provided the best customer service and is as honest as it gets when it comes to cars sales. Thanks Jeff!
