125 Jennelle Rd
Christiansburg, VA 24073

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Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:30am – 1:00pm

Reviews of Duncan Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Be careful with these folks!

Reviewed by VT Hokie from Blacksburg, VAMarch 29, 2022

Purchased a certified pre-owned Mazda product from a different Mazda dealership. The car has a little over 50,000 miles on it. The powertrain warranty is 100,000 miles. The vehicle developed a powertrain issue. Duncan Mazda claimed the issue was not covered under my powertrain warranty and would cost between $5,000 and $6,000 to fix. They wouldn't contact Mazda directly to explain the situation. I spoke with the owner of Duncan Mazda. Here was his main point to me: "Your problem is, you didn't buy the car from me." It gets better. I decided to take the car to Modern Automotive in Christiansburg, VA. If I'm going to pay someone to do the work, it will be someone I trust. They inspected the vehicle, purchased the parts needed from the Mazda dealer in Roanoke, and fixed the car for $3500. As it turns out my front CV Joints that Duncan claimed were leaking and needing replacement, were actually in near perfect condition! Someone at Duncan was trying to rip me off. I will never take a vehicle to Duncan Mazda again. Be careful with these folks!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 3

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Experience

Reviewed by Mike from New Castle, VAMarch 18, 2022

Our experience with Duncan was nothing short of excellent! My son's car broke down and Emma and Gerry McCann took great care of him, even loaning him a truck to get home for the wkend!! Lots to this story but he found a vechicle there, at a great price. I would def recommend this dealership and Emma was great to work with. If you need a vehicle, please stop by and look around.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Good Start Bad End

Reviewed by Daniela from New York, NYJuly 24, 2020

OUT OF STATE PURCHASE. I had a great experience with the salesperson Ty, and the manager that helped at the end, but every single moment after that has been the worst. I didn’t receive my license plate in the mail, like they told me. I waited 3 months and it was so hard to get the lady Martha to help me because she was so unresponsive. And it was so hard to get a hold of her, only to have to go to the DMV (spent 8 hours at the DMV btw because of messed up paperwork that THEY sent in) after 3 months on expired temporary tags because I was waiting on my plates. Like they told me. Then she tells me I have to go to the DMV because they had my paperwork the whole time. So.... Why wait 3 months? Why send me so many temporary tags? That made no sense. It felt like she was making me go through all of that for no reason. I don’t understand. I know that it’s hard to know how every state works, but if you’re selling a car to someone living in another state, do your research. You do yourself and your customers a GREAT disservice and now I have a BADDD taste in my mouth, and feel the need to leave this review. I’m so frustrated. AND!!!!!!!!!!!! After all of that was done, I thought I was free. Only to have the same woman email me 8 MONTHS LATER about a mistake THEY made on my title. Now I have to deal with issues surrounding my car YET AGAIN. And I don’t even trust that this will be the last of it.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Duncan Ford

Welcome to Duncan Ford Lincoln
Duncan Ford Lincoln in Blacksburg VA treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! We have proudly served Blacksburg Christiansburg Roanoke Radford Salem Vinton Pulaski and the entire New River Valley for over 55 years.

We have a strong and committed sales staff with many years of experience satisfying our customers' needs.

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