1515 S Military Hwy
Chesapeake, VA 23320

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Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Cavalier Ford Greenbrier

Overall Rating:

4.4 (out of 5)

94% recommend this dealer

168 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I had a wonderful experience, staff was very efficient

Reviewed by L.Parrish from Chesapeake, VA May 13, 2024

I had a wonderful experience, staff was very efficient and knowledgeable! Found the car of my dreams thanks to them!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for the 5-star rating! We want to thank you for choosing our Cavalier Ford team.

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Maximum rating = 5

4.0 (out of 5)

Buddy Johnson was great to work with , not the first car

Reviewed by D . Davis from Norfolk , Va.February 27, 2024

Buddy Johnson was great to work with , not the first car I have bought from him . Buddy is a good man ! the cleaning and detailing of the car is 50 / 50 the inside of the car was done well , all good . the outside of the car NOT so good the 4 rims were NOT cleaned , NOT even touched the 4 tires were NOT shined ( black sidewalls ) and ALL of the black trim on the outside was NOT shined a child could have done a better job or maybe the person that did the outside work needs glasses if you paid him for cleaning this car , ask for your money back fyi : they had the car for 5 hours , my time is just as valuable as yours came home and cleaned the outside of the car myself ! fyi ; the car was not home delivered , I drove it home

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

D. Davis - Thank you for your continued support and for sharing your recent experience with us. We're thrilled to hear that Buddy Johnson provided you with great service. We apologize for falling short on the cleanliness of your car's exterior. Your feedback is valuable, and we've addressed this with our team to prevent such oversights in the future. Thank you for bringing these matters to our attention. We look forward to serving you better in the future.

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Maximum rating = 5

1.0 (out of 5)

Dave’s Reviews

Reviewed by Dave Bardsley from Chesapeake Virginia September 29, 2023

They started to offer mobile oil changes. Great idea. The past 2 oil changes were great. The lady in the service department however is another thing. License plate was wrong, mileage was thousands off. After several calls to the service department, I had to go into the dealership to finally get the paperwork corrected. I’m not real sure why it’s so hard to do your job!!!!!! I will be going back again to correct the paperwork .

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate your positive feedback on our mobile oil change service. It's great to know that the past two oil changes were to your satisfaction. However, we're truly sorry to hear about the administrative issues you encountered with our service department. We understand your frustration and inconvenience in having to make several calls and visit the dealership to correct the paperwork. Please accept our apologies for the oversight, and we are taking steps to ensure such errors do not recur. We value your business, and your feedback highlights areas where we need to improve. Please contact our Service Manager, Cassie Hunt, at (757) 424-1111 with any further information regarding your experience. Thank you for your patience and continued trust in our services. We look forward to serving you better in the future.

Overall Facilities 4

Customer Service 1

Buying Process 3

Quality of Repair 4

Maximum rating = 5

About Cavalier Ford Greenbrier

*NOW OPEN THE LAST TWO SUNDAYS OF THE MONTH FROM 12:00PM TO 5:00PM!*

At our Virginia Ford and Lincoln dealership in Chesapeake serving Virginia Beach Norfolk Portsmouth Suffolk and all of Southeastern Virginia we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our Ford and Lincoln dealer web site for accurate information and it is our pledge to deliver you relevant correct and abundant content. Our staff is happy to answer any and all inquiries in a timely fashion.

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