2070 Seminole Trail
Charlottesville, VA 22901
Sales: 434-443-4940
Used Cars: 434-443-4951
Sales Department
| Sun | 12:00pm – 5:00pm |
| Mon | 8:30am – 8:00pm |
| Tue | 8:30am – 8:00pm |
| Wed | 8:30am – 8:00pm |
| Thu | 8:30am – 8:00pm |
| Fri | 8:30am – 8:00pm |
| Sat | 8:30am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 4:00pm |
See all dealerships near Charlottesville, VA that carry Ford
Overall Rating:
3.5 (out of 5)
92% recommend this dealer
1296 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Brought a Ford Escape in for inspection,23,000 miles,was
Brought a Ford Escape in for inspection,23,000 miles,was told it needed $3400. of work to pass,asked them to show me,couldn't go back in service bay,liability, brought it elsewhere, had work done for a third of what they said,also,some of the work didn't need to be done,this is the second time same thing happened
Maximum rating = 5
I am not sure what all the negative reviews are about.
I am not sure what all the negative reviews are about. I bought my second vehicle from them this year for a reason. They were reasonable about price the first time and the second time, they were easy to work with and the transactions were quick both times, they were not pushy about sales in the finance office both times, the salesman (John Lucas), sales managers, and even the GM were transparent, knowledgeable, and easy to work with. The first vehicle I got was a new vehicle and I had a vehicle to trade in. Everything went great. A few days after I bought the vehicle and was washing it, I noticed what I thought was a paint flaw on the roof of my truck. I contacted them and they promised to get it taken care of. Their detailer gave it a light go (staying within his means and making sure h didn't mess up the paint) but made no progress. Then they put me in contact with their paint/body professional. Weeks later, when I finally had the time, that gentleman took care of the paint issue which turned out to be some adhesive residue left over from the protection Ford used during shipping. They held true to their word and it went easier/better than anything I have ever experienced with a dealer in my life. I am not sure what is going on with all the negative reviews. Honestly, I think they may be some people who had bad experiences for whatever reason along with others trolling the dealership. I did not have a moment I would even consider average with them. Every experience I have had with them has been great! Buy with confidence in my opinion. I highly recommend John Lucas at Malloy Ford for both new and used vehicles. We bought one new and one used through him and it was a great experience.
Dealer Response
Thank you for sharing your experience with us! I'm thrilled to hear that you had such a positive experience during both of your transactions at Malloy Ford of Charlottesville. It's great to know that you found our team, including John Lucas, to be knowledgeable and accommodating. Providing excellent service and ensuring customer satisfaction is our commitment, and we appreciate your recognition of that. I'm also glad we could assist with the paint issue and that it was resolved to your satisfaction. Thank you for your recommendation, and we look forward to serving you again in the future! Drive safely! Rick Welty, General Manager 434-977-7960
Maximum rating = 5
Tj was a sweetheart friendly very helpful and I got my
Tj was a sweetheart friendly very helpful and I got my bronco love it thanks tj your the bomb
Dealer Response
Thank you, Sandra! We’re thrilled to hear you had a great experience with Tj and that you're loving your new Bronco. We appreciate your kind words and hope to see you again at Malloy Ford of Charlottesville! Enjoy your ride! Rick Welty, General Manager 434-977-7960
Maximum rating = 5
Get a new Ford from Charlottesville's Malloy Ford Charlottesville and you'll get a great vehicle at a great price with the experience and dedication of our team behind you throughout the purchasing process and the duration of your ownership of your Ford automobile. Our service to you does not end at the sale. Call us anytime with questions. Our entire team at Malloy Ford Charlottesville on Pantops Mountain is here to help. If you're looking to purchase from a dealership dedicated to its customers come by Charlottesville's Malloy Ford Charlottesville and experience our service for yourself!
Find out what your used car is worth with our appraisal tool.