Malloy Ford Charlottesville

I am not sure what all the negative reviews are about. I bought my second vehicle from them this year for a reason. They were reasonable about price the first time and the second time, they were easy to work with and the transactions were quick both times, they were not pushy about sales in the finance office both times, the salesman (John Lucas), sales managers, and even the GM were transparent, knowledgeable, and easy to work with. The first vehicle I got was a new vehicle and I had a vehicle to trade in. Everything went great. A few days after I bought the vehicle and was washing it, I noticed what I thought was a paint flaw on the roof of my truck. I contacted them and they promised to get it taken care of. Their detailer gave it a light go (staying within his means and making sure h didn't mess up the paint) but made no progress. Then they put me in contact with their paint/body professional. Weeks later, when I finally had the time, that gentleman took care of the paint issue which turned out to be some adhesive residue left over from the protection Ford used during shipping. They held true to their word and it went easier/better than anything I have ever experienced with a dealer in my life. I am not sure what is going on with all the negative reviews. Honestly, I think they may be some people who had bad experiences for whatever reason along with others trolling the dealership. I did not have a moment I would even consider average with them. Every experience I have had with them has been great! Buy with confidence in my opinion. I highly recommend John Lucas at Malloy Ford for both new and used vehicles. We bought one new and one used through him and it was a great experience.

Tj was a sweetheart friendly very helpful and I got my bronco love it thanks tj your the bomb

I contacted Malloy Ford via their website about a new Ford. Their published price and discount were very competitive. Unfortunately, the salesperson that contacted me confirmed that the price was a bit misleading. They told me that all cars on the lot have RESISTALL (mop and glow garbage) applied to them at a cost of $1395. Very disappointing! There is no mention of this mandatory add on anywhere on the website. Malloy Ford wasted my time and their time. I'm rating the dealership 1 star and the salesperson that I talked to 3 stars - I don't know where the deception lies but I will give the person the benefit of the doubt and assume they told me the truth about the dealership policy.