Ted Britt Ford Lincoln of Chantilly

I purchased a Ford Maverick on 30 December. Nelson Hernandez was the salesman assisting me. Nelson worked a solid deal for me after finding the right model that met my requirements

The worst car ownership experience. Defective part from factory, took over a month to fix, given a down-market loaner with 20k miles, had to fight with Lincoln for consideration. Now service dept won't acknowledge that I bought the full pre-paid service plan with upgrades. Nobody answers the phone, nor do they call back. EVER.

I took ownership of a brand new Lincoln October 2023 and purchased a window tint, chrome delete package through Michael Britt. It took about two weeks to complete the work and picked up my new vehicle. When I arrived home I noticed some bubbling/peeling on the paint around the front of my grill which I immediately posted pictures of and sent to Michael. They agreed to schedule a time for me to bring the car back to have it repainted. About two months later, I started noticing the same bubbling/peeling was happening again around the front bumper. What started off as a quarter size peeling, quickly spread across my entire bumper. I brought the car by the dealership and had Brandon in service take a look at it and he took several pictures. He could not believe that Lincoln had someone do this work and said that he would talk to Michael. I never received a phone call back and left several additional messages over the next few weeks with no returned phone call. As the weeks went by, the peeling of paint just got worse. I made the 30 mile trek back to the dealership in order to get my car inspected and have somebody look at the faulty workmanship again. I spent two hours at the dealership as they kept giving me the runaround and Michael never came out to talk to me about the issue. Prior to leaving I was told by Brandon that I would be receiving a call once they were able to schedule a time with the paint shop for a repair. One week goes by, I do not hear anything so I send Michael an email. I hear back immediately that, they are working with the paint shop to schedule a repair. Another week goes by, no call and now they are avoiding my calls and emails. This type of Customer Service and business etiquette is not something that you would expect when purchasing 130,000+ vehicle. I could not be more disappointed in Lincoln and Michael Britt. “