Ford and Lincoln
New Car Dealership in Alexandria, VA
Overall Rating
4.8/5
Read dealer reviews
At Ourisman Ford & Lincoln you will find all the information you need to decide which vehicle is right for you. That?s why, in addition to our incredible selection of new vehicle models and high-quality used vehicles, we also offer a wide variety of tools, like those offered by trusted resources to help our customers determine which vehicle best fits their driving needs and budget. We also offer financing options competitive with credit unions. Stop by and visit us today!
And for service for your new Ford or Lincoln, Ourisman Ford Lincoln of Alexandria is the place to go in Alexandria. Ourisman Ford Lincoln of Alexandria has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Ourisman Ford Lincoln of Alexandria Reviews
Overall Rating
4.8/5
1518 out of 1541 people recommended this dealer
Overall Facilities:
4.8/5
My experience
Reviewed by Susan Romero
in Silver Spring, Maryland
February 15, 2020
Good like always since I bought my car in that dealership. I always expect the best service and that my concerns get heard.
3-hour oil change and no customer service
Reviewed by Gene
in Fairfax, VA
February 13, 2020
I came to this dealership because the horn on my F-150 truck didn't work. I made an appointment for a Wednesday at 11AM. Since I was already there at the service center, I also asked them to change oil and do safety inspection. The "service advisor", Daniel, was not very friendly and didn't seem to care that much. I waited for two hours and then I had to chase Daniel around to ask for a status. He said he'd go check and be right back. 30 minutes later, with no sign of Daniel, I walked to the advisor work stations, and they told me that Daniel had left for lunch. I couldn't believe it, but another advisor there, Sarah, helped me out and checked on my truck, She was very helpful (she was new there) and 20 minutes later I got my truck back. They told me the horn was faulty, and they had to order a new one. They didn't do the inspection and all they did was oil change. I left at just after 2PM, 3 hours later. Terrible service, and the worst thing is I have to come back there for the horn still. Jose, the service manager, said I could deal with him, which is better than facing Daniel again, but I don't feel the culture of proper customer service exists in this place; your time, your needs and your car are worth nothing for them. I'd go to another dealership, but they told me other dealerships don't have horns in stock either.
Excellent Customer service and service repairs
Reviewed by Avonne Collins
in Laurel, Maryland
November 05, 2017
I?m always able to get appointments and from the phone service to the face to face interactions has always been great and excellent.
