6510 Little River Tpke
Alexandria, VA 22312

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Sales: 703-873-7464

Used Cars: 703-942-9925

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Malloy Ford of Alexandria

Overall Rating:

2.2 (out of 5)

81% recommend this dealer

662 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I bought my car new and the sale was excellent.

Reviewed by Leonardo MartinsMay 22, 2024

I bought my car new and the sale was excellent. After the sales, I had serious problems with service and support. My new car had numerous problems that would not be serious but because it was new there should have been support to fix it and when I contacted Management I received little service and I even heard that they were not a factory but just a Ford franchise and If I wanted to solve my car problem I would go directly to FORD, as they were just a franchise. Another annoying situation was saying that I couldn't describe the car problem, I felt a certain lack of empathy because I didn't speak English because I was Brazilian. I started sending emails to Management and the responses were largely based on ignorance and lack of help. Today I repaired my car by myself and I still have some problems. The multimedia doesn't work correctly, there's a problem with a part of the engine that keeps clicking while the car accelerates and I'm trying to solve it. The monthly payment is up to date and within what I thought was safe to do, I realize it wasn't worth it.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Worked a deal out with Freddy Porto.

Reviewed by Brian Woomer from Indiana, PAFebruary 25, 2024

Worked a deal out with Freddy Porto. Dominique set up appointment and Anwar took care of financing. Good crew, negotiation was fast enough. Buyers should do their homework, know their number, and be willing to take a deal or move on. I can't speak to service department and I am from PA, but sales experience was pretty good. Better than what reviews are saying. Thank you and your team for helping me get my Ford Escape!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Brian, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Malloy Ford of Alexandria. Please feel free to contact us if you have any questions on your new purchase. Thank you, Daniel Khan, General Manager, (703) 256-5000

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Very dishonest dealership, AVOID AT ALL COST.

Reviewed by swongmdFebruary 10, 2024

Very dishonest dealership, AVOID AT ALL COST. It took them an hour to discover a crack in one headlight (they might have done it) on my 2020 Chevy truck in the trade in, and then they charged me $2500 to fix it even though it will take them about $300($100 part and $200 labor) for them to fix it. Even any Chevy dealership will not cost that much. They also gave me the xxxxxxxxx about if I fix it myself(one headlight for GOD sake) it will decrease the value of my truck. How many of their 2020 used vehicles all have original equipment? None. They might have after market batteries, windshields, tires and wheels... They also charged $899 processing fees (junk fees), according to Car and Driver, the average fees in VA is $490. Dealer's Business License $64.23. Luckily they did not charge parking fees, utilities fees, employees' salaries contribution, year end bonuses etc. Again avoid this place at all cost unless you want to be ripped off.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Mr. Wong, This is Daniel, you and I spoke about 6 times regarding the itemized breakdown. It was emailed to you prior to your son arriving to take delivery so you could examine it per your request so we could avoid the pointless back and forth. We do not charge junk fees as some other dealers do so and in fact, we discounted our price $250 off MSRP and then an additional $200 to help accommodate your complaint regarding the processing fee and to also help accommodate your desire to negotiate as you had asked me approximately 14 times for a further discount. Prior to your trade-in arriving you had described it to us as “perfect” condition and not once did you mention the two cracked headlights which will change the evaluation of your vehicle for obvious reasons of an incurred cost to replace those to pass a safety inspection for the state of Virginia. I am sorry you feel this way as we fully disclosed every cost associated with this purchase.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Malloy Ford of Alexandria

Family Owned and Operated Since 1973!

There is a reason why Malloy Ford is a premier new and used Ford dealer in the Washington DC area. We consistently offer quality automobiles at prices our customers can afford. Our knowledgeable staff will answer your questions help you find the right vehicle and finance options.

We provide the following COMPLIMENTARY amenities for our customers:

Customer Lounge - HDTVs - Beverages - Children's Waiting Area - Wi-Fi - Car Wash With Service - Early Drop-off - Late Pick-Up -Rental Service -Online Service Appointment Scheduling -
Call us today and let us get you the best deal!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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