Performance Ford Truck Country

Highly recommend spending your time and money elsewhere. They knowingly sold me a LEMON and did nothing about it 3 months later when the check engine light came on and I brought my truck back. It's now been 8 months since I bought my F-150 from here and I have been back and forth from service multiple times each month. Not to mention, service takes a minimum of 2 weeks to get anything done so I've been without a truck numerous times for weeks on end, with no loaner. The sales guys said they weren't aware of the service records but low and behold, the service guys have pages of work they did on the vehicle prior to selling me the truck. It's stressful enough finding and buying a vehicle. Please let my experience deter you from having to deal with a nightmare this dealership will cause you.

March 30th, we purchased a used car here. Isiah (the salesman) said that on all of their used cars they do a multipoint inspection & joked he could not remember how many points. He said the car was not certified, but in good working order, did not know anything wrong & passes emissions. W/ fees, registration, taxes & forced oil change package, it was a bit out of the price range I wanted to spend. At this time they were ready to REGISTER the car if we could make a deal. The total price was over what we wanted to spend, Isiah said he could sell us the car as a ‘Taxable Tow-away’ (I have never heard of this) to help bring down the cost & we could register the car ourselves. I confirmed again the car would pass emissions & requested a copy of the emissions cert. Isiah said he had to check w/ his sales manager, left for a moment came back, said we could get a copy of the emissions cert for registration. We signed w/ Shane C, confirmed again we could get a copy of the emissions cert. We were told to come back on 04/01 to pick up title & emissions cert. 04/01 came, no title, it was sent off to the DMV & no emissions cert. We kept calling to get the emissions cert & w/out luck. Stopped by on 04/10, explained to a guy at the desk I just needed the emissions cert. He looked the car up & said he would check Isiah’s desk. He came back with the emissions printout that you keep in the car, NOT the cert you use to register the car. The printout showed that the car passed emissions, I was happy to have confirmation & went on my way. We had the emissions done and the car FAILED EMISSIONS! WE WERE TOLD THERE WAS EVIDENCE THE PCV HAD BEEN TAMPERED W/ TO GET A PASS. Our mechanic confirmed the car would not pass emissions & the PCV was indeed tampered with to get a pass, the exhaust manifold is cracked requiring replacement of the catalytic converter. In addition, the car battery failed/needs replaced, the rear brakes are at 2/32, rotors have visible grooves, front sway bar links have play/needs replaced, & right CV axle is leaking grease from the outer boot/needs replaced. Items that I have listed are all Items that if the car really had been through a multi point inspection like Isiah said would have been caught. Especially the fact that the car DOES NOT PASS EMISSIONS!!! We reached out to Isiah about the car not passing emissions, not expecting any other repair items to be resolved as it was not part of our sales agreement. We wanted the emissions issue to be resolved or take car back & refund our money. At first Isiah was nice & understanding, said that he had to speak with his sales manager. We were passed off to the general manager (Bobby), & then to the service department where we were told not their problem & that they did not believe the car would not pass emissions. Now no call backs after calling multiple times and when finally speaking w/ Isiah again, who is now a total jerk about the situation, refuses to give further information (I think because he knows we have caught their dishonesty and hopes we will just go away). It is now 05/02 with no resolve. I hope that sharing our awful experience lets others know that even a so called ‘reputable’ dealer may not be honest, nor forthright about a car that needs so much work. They were WILLING TO REGISTER A CAR THAT DOES NOT PASS EMISSIONS and send us on our way without communicating all of the issues the car has. And don’t forget about the PCV tampering to get the emissions to pass, isn’t this fraud? At the very least, the car should have been listed as a mechanic’s special or not sold to the general public at all. Thankfully we have in writing the emissions as part of our purchase so we are filing a complaint w/ the CPB, DMV and reaching out to our attorney. Shame on Performance Ford/Truck Country in Bountiful for taking advantage of customers. Beware if you are looking at used cars at Performance Ford/Truck Country; they will say/do ANYTHING just to sell a car.

Well, let me Telya. I’ve never had problems with the sales department. They’re wonderful but the service is terrible. I’ve been waiting almost 3 weeks now for my truck to be worked on. I’ve asked several times to find out is what’s going to go on if they don’t wanna work on, it, just tell me And I’ll find somebody else but their service is not the greatest. When I took my truck in to be looked at and to be worked on, they told me that when I bought it in December 6 months later, I’m having problems with it. They said they checked everything but I don’t think they did so I’m not too happy with the service of their establishment sales is wonderful the sales department I would give them five stars on everything service department