Young Ford Ogden

I could write a book on the reasons to stay away from this company. Still waiting on a call from the manager. bought a new 2024 f150 tremor. Picked it up dirty, half tank of gas, missing floor mats and only one key. CAN NOT GET ANYONE TO RETURN MY CALL. I've left the manager 8 messages with the front desk and answering machine to call me back (over a 1.5 week period). Getting estremely irritated. They are avoiding me and burying this expensive purchase. Wheres my survey!? Where is my stuff!? I bought local so that I would have the support.

The sales rep was nice. However the car I purchased had a defect on it that I was not aware of and as I was driving right after I left the dealership RIGHT AFTER MAKING THE PURCHASE, the sunroof exploded while I was driving. Little shards of Glass were coming through the cover which I got cuts on my hands and I almost crashed because of the noise it scared the crap out of me and sounded like an explosion. Thank goodness I didn’t have it open and the cover caught all of the big pieces of glass. I contacted the sales rep right away and even returned back to the dealership all for them to tell me there’s NOTHING they can do to help me. I get that it’s glass and anything can happen but sunroofs shouldn’t just be exploding that way and that was not my fault in any way. That could have been deadly and caused harm to other drivers as well. They wouldn’t even give me a quote on how much it would be to fix or even offer to have their dealership look at it. They just simply brushed it off as if it is no longer their problem and they did absolutely nothing to help me or even show they cared at all about what happened. Here we are two weeks later and my sunroof still has not been fixed. I ended up filing a claim through my insurance company but finding a glass company to fix it has been so difficult. I have been quoted at a place I came across over the weekend that I am working on going through and it will cost me $1950 to get it fixed. Not only that one of the back tires also popped and I am now having to come out of money for that a total of $765 for two new back tires because of the extreme wall damage they had and that’s coming from the tire shop. Once you make a purchase with this place just be prepared to deal with any and all issues on the vehicle even when it’s just minutes or hours of driving off their lot. I have no intentions on damaging a vehicle I just purchased and it wasn’t a cheap purchase either. Once you drive off that lot anything that goes wrong is simply on YOU!!! Even after putting down a good amount of money and having a bit of a higher car payment they DO NOT care to help at all. I haven’t even been followed up with to see how the repair process is going or if I have been able to get it taken care of. Their customer service is awful once they get their sales. I would not recommend anyone here. This is a money hungry company that’s all about sales and not about their customers. Worst mistake and decision I have made in a very long time but I really needed a vehicle.

I have given the service department a chance for years, believing it would get better. It is worse, the attempt to be more organized has only made the experience more frustrating with the same result. Repairs are 50% likely to be resolved, resulting in future appointments, long wait times, zero accountability. Do not be lured back in with discounts and coupons, the result is the same. You will leave your vehicle longer than you want, you will have more follow ups than you want, and you will pay more than expected. This is over the span of years, my trust in this dealership is worn out.