1888 N Main St
Layton, UT 84041

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Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Ed Kenley Ford

Overall Rating:

4 (out of 5)

92% recommend this dealer

171 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The dealership is not honest in there dealings.

Reviewed by BPer from Boise, IDFebruary 01, 2024

The dealership is not honest in there dealings. Recently purchased a $52,000 used truck with low miles and was told it was very clean and in good shape. Flew into pick it up and they had me do all the paperwork without showing me the truck or disclosing anything. When I was leaving I had to ask them to give me copies of the paperwork which they then did. Upon driving it home I found out there is an oil leak. When I called them they said that they knew about it and didn't think it was a big deal. I called him the next day to tell him that this was leaking and they needed to fix it. Or then told me that they're sorry but there's nothing they can do and that I should have looked at it before I bought it. I can't believe they would do business this way and I suggest you find another place to buy you next week.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

BUYERS BEWARE!

Reviewed by Brandon from Boise, IdahoJanuary 31, 2024

BUYERS BEWARE! I purchased a used F350 on January 25, 2024. As I reside in Idaho but was away for work, I had the paperwork sent to me in California. A few days later, I picked up the truck at their dealership in Layton, UT and drove it back to Idaho. The next morning, I discovered it was leaking oil. Upon contacting my salesperson, who was initially cooperative, I learned that the inspection sheet noted oil seepage, a detail I was not informed about. The issue is more than a seep, as it's actively leaking onto my driveway. I requested a resolution, such as returning the truck or having it repaired, but received no response. Despite multiple attempts, including calls, emails, and texts, the communication remained unresponsive. Finally, after reaching out to the salesperson, the manager was supposed to contact me but failed to do so. I finally had a conversation with Brett Kenley, who said he would look into the manner and personally call me back. He didn't, instead I eventually received a reply to my email from the used car manager Shane Walton, he stated, "I'm sorry, Brandon, this truck was sold as-is with no warranty. All sales are final. I wish you would have taken more time to have it checked out by a third party. We always allow customers to have vehicles checked out by their own mechanics." This lack of disclosure and the failure to follow up on promises has been a significant disappointment.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Ford Bronco 2023

Reviewed by Craig Widmier from Mountain, UtahJuly 24, 2023

The dealer did a great job of providing updated information about my order. When the vehicle came in they had it prepped and ready to go the dame day. Great experience.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Ed Kenley Ford

Ed Kenley Ford dealership is on 8.5 acres and features a spacious and customer-friendly atmosphere including the E.K. Truck Corral packed with custom-accessorized Ford Trucks. Rounding out the dealership is an award-winning Service Department and Ford Certified sales and service staff. From ownership on down the almost 100 employees at Ed Kenley Ford are committed to community involvement as a way of showing appreciation. As you learn about our history and the guiding philosophies of our founder Edward A. Kenley we feel you'll become more comfortable with entrusting the professionals at Ed Kenley Ford.

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