Larry H. Miller Ford Draper

I bought a 2023 GMC Sierra Denali from Larry H. Miller Ford in Draper, Utah about 6 weeks ago, and overall the experience was and continues to be frustrating. We worked with a salesman named Brennon who has continuously given us false information and hasn’t delivered on any of his promises. On top of that, the Sierra has been in the shop for the past month with transmission issues and a cracked radiator. The only redeeming interaction I had was with Travis in financing. STAY AWAY from this dealership unless you want your time and money wasted.

I've struggled with service at this dealership a few times. They failed to properly secure the a skid cover during an oil change which tore off at highway speeds - then replaced it with a flimsy aftermarket piece because the factory item wasn't available - aside from the inconvenience they tried to make it right, which I appreciated. On another vehicle I had issues with the backup camera which they replaced for $400 and wasn't the issue - but since it was "installed" I paid for it. To remedy the problem I needed to drop another $700 on a module. On the same vehicle, I advised them of a rattle when starting. They couldn't find the problem. Now after some research - I discover the cam phaser rattle issue - a commonly known issue with the 3.5L Ecoboost. I was going to trade this one in for a later model F150- but the value of the vehicle is now impaired. I just got a ballpark quote for repair - around $4k. I've had a Ford in my driveway for close to 40 years. I think this will be my last - so sad to say I've lost confidence in the Ford brand and the dealers that service them. Past vehicles: '69 Mustang Fastback '02 Expedition '06 Diesel Excursion '07 Mustang CA Special '11 Expedition 3 Ford 150's '15, '17, '19

I called in and scheduled an appointment for 9:15AM. I just needed 2 extra keys programmed and a 120-point vehicle inspection. I was told that it would take about two hours to complete the programming and inspection after the 9:15 check-in and that I could expect the vehicle to be ready by about 11:30. At 2:20PM I still hadn't heard anything so I reached out to the dealership and was told that they hadn't looked at it yet. The service manager told me that the 9:15 appointment was just an appointment to drop it off and was not any sort of guarantee that Larry H Miller would even look at it the same day. We are now without a vehicle and unable to drop our children off at their appointments and practices. I would not recommend this dealership.