Larry H. Miller Ford Draper

I just have to say ERIC was amazing the only one that would help me and listen to me. He doesn't work there anymore they lost a good person he was the Service Manager. So the first time I took my truck in was April now it is July my truck still doesn't work right. I took in and they fixed something on it but it still wasn't right so I took it back and they fixed something different same thing still not right. So then I took it in again and they told me I needed a new engine. Well when I first took it in my truck had less than 60k miles on it. So the engine would have been covered under the Ford warranty. When they said I needed a new engine I was over 60K so it wasn't under warranty anymore. I tried to tell them the first time I took it in. I feel like they should have had to pay the full amount for my new engine. The mechanic keep saying I could drive it because it won't hurt anything. Well they had my truck for 2 months to do the engine. The next day I got my truck back the engine light turned on. The mechanic forgot to do something so I was out my truck again for a day. Now my check engin light is back on again and I texted my service person no response. I called and asked if the service Manger will call me back no repsonse. I emailed the lady in charge of the warranty she told me that she would have Trent reach out. Well he hasn't. I have had nothing but problems. Don't take your truck here the mechanics don't know what they are doing apparently. I had to invovle and compalin on BBB for them to even start working on my truck. This has been nothing but a nightmare. I feel they should have paid for it and they need to fix it right they had my truck for 2 months to get it right. It is still not right and I would go somewhere else but it is there mistake they need to fix it. They don't know how to replace a engine. I had to get an alignment again because it was off. I have to take it back to them twice now because they forgot to do stuff and the truck still lose power going uphill when pulling a trailer. I just wish they would do the right thing but they won't. This new service manager won't call me back. Eric the old one was way good in keeping communication with me. BEWARE DON'T TAKE YOUR TRUCK THERE THEY WILL FIX THE WRONG PART AND THEN YOUR ENGINE WILL GO BAD AND IT IS YOUR FAULT. No engine should go out at 60K miles when I did oil changes and maintained it the way it should be done. This engine was recalled well some of them for the problem I had. I would think if I had the same problem as the recalled engines then it should be replaced with Ford paying it.

Everyone was very friendly but efficiency was lacking. I had 3 major issues. Drove home (an hour away from dealership) and realized there was no temporary plate attached any where to my new vehicle that I had just purchased. Had to make a phone call to ask for it. I did not receive any instructions on how to use anything pertaining to my 2025 Bronco Sport (my first new vehicle since 2011) before leaving the dealership. No owners manual to refer to but wait...it's in the vehicle... as electronic form... wasn't told how to access it. Had to make another phone call to figure this out. And last but not least... I finally receive my license plate in the mail and all the information on it has my wrong last name. After calls to the DMV and the credit union to get things figured out, it was the dealership that submitted it wrong. Love my Bronco Sport but I do not recommend this dealership.

Alex and his service crew was exceptional! They got my truck in and serviced in 45 minutes. Couldn't ask for better service.