Performance Ford Lincoln Bountiful

🚨 DO NOT GO HERE — Read Before You Bring Your Car In! 🚨 I’ve tried to give this dealership’s service department the benefit of the doubt multiple times — both for my personal car and through my company’s fleet — and every time, it’s been a disaster. I brought in a recently purchased car for a recall and diagnostic. Appointment was for 7AM — no follow-up until the next day. They sent a generic inspection video, but the advisor had no idea what parts were needed and told me my whole front end was loose. He told me to take it to a body shop. So I took it to Gerber Collision — they said the only issue was a single loose bolt on the radiator support. That’s it. Even they were shocked that Ford didn’t just tighten it on the spot. To make matters worse, my entire driver’s side was covered in grease — handprints, footprints — a total mess. They said they’d “detail it.” Yeah, right. I spoke to Dustin (service manager) who apologized, acknowledged other customers had the same issues, and promised they were “restructuring.” He asked for another chance. I agreed. Brought my car back. New advisor, better start… then it went downhill again. Two more weeks passed with barely any updates. The tech (who was actually great) told me the axle boot was torn and they’d give me a deal to fix it. I got a competing quote from Egan Auto (they’re fantastic, btw) and sent it to the advisor. They finally responded a day later, agreed to match it — but ignored my follow-up questions entirely. Left voicemails, texts, no response. Finally called Dustin again. This time? He blew me off and said he’d “use it as a training tool.” That’s it. They had my car two weeks and wasted my time, again. Bottom line: • Terrible communication • Unorganized • Sloppy, careless techs (grease everywhere) • Zero follow-through • Management doesn’t care ⚠️ Take your car to Egan Auto instead. Honest, fast, and professional. Night and day difference.

Once or twice I would understand. However, this place is every single time I take it in. Mis-diagnose problems, never finished on time and most of the visits they keep it for at least overnight. Worthless staff that doesn't care about anyone but themselves. Now Hiring signs everywhere - must be a great place to work if you are always hiring the bottom of the barrel mechanics to fill vacancies. This is why the ratings are so low - your hiring is terrible!. The turnover is so high nobody on the list here works there anymore - at least not at the desk. This is my last visit here except for next week when I take it back to have them fix what they worked on these past two days,

Make a service appointment and when you get there they say it will be a few days to look at it so why make appointment in advance? And it is on a 2024