597 E 1000 S
American Fork, UT 84003

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Ken Garff Ford

Overall Rating:

1.8 (out of 5)

73% recommend this dealer

63 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

0/10 shady dealership

Reviewed by Javier from UTAHJune 03, 2023

And the worst car dealership award goes to.. Ken Garf Ford! If you can avoid going here I would suggest you do so by any means necessary. Not only were we diligent in setting terms over the phone prior to coming in, but we spoke to the manager and confirmed the deal we were looking to make. 40 minutes of commute and a hit to our credit later.. If you don’t plan on crunching numbers in front of their faces, be prepared to get royally screwed. Before going into finance, we agreed and signed for the interest rate, and loan terms. With calculator still in hand, we set a verbal agreement that this is what monthly payments SHOULD be. Guess who thought they could get away with a 200$ increase in monthly payments.. that’s right, finance. An when we pointed it out guess who said “there’s nothing to do here” and showed us the door.. finance. If not for our backround in car sales they would have cheated an extra 11,000$ off of us plus interest . That’s some shady stuff right there.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hello Javier, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you. Anthony Almanza, General Sales Manager anthonya@kengarff.com

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Truck left unlocked, outside

Reviewed by NC from American Fork, UTApril 18, 2023

Terrible customer service, left my truck parked in an offsite lot UNLOCKED. I have called several times to get paperwork and I cant get anybody to answer the phone. When I finally got somebody to answer I requested to speak to the service manager and was told that she does not take calls. Unfortunately this has been my experience with this dealership on more than 1 occasion, never again.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Experience, No BS, Put Customer 1st!

Reviewed by cmorrell from Vernal, UTFebruary 07, 2023

We found a few trucks that Ken Garff Ford AF had listed on KSL. They looked like great trucks and were decently priced, so we went out of our way to drive out to this specific dealership, and test drove a few vehicles. Aidin was our salesman, and was happy to help us from the minute we got on the lot. He asked what we were looking for and what was most important, and gave us a few more suggestions for trucks that fit what we said, that were within our budget. He let us test drive several trucks and when we found what we thought we wanted, he let us run a few errands in it to get a real feel for it. Aidin found me my dream truck! It was everything I wanted and more, plus it was a great price. We had looked at quite a few trucks over the last few months, trying to find what we wanted, but a lot of things were just way too overpriced. I didn't want to pay more than what a vehicle books for, and we didn't have to look very far after coming here. Their vehicles are fairly priced and I liked that they were just straight up with us and didn't make us have to haggle for a fair price. We got a decent trade-in for our vehicle as well. Aidin was wonderful to work with and was on top of everything. We had a busy day while we were down there, and he was able to text me some of the paperwork that needed to be filled out, so we could run to my son's basketball game, and then when we got back to the dealership, he had everything ready to go. He made sure we were well taken care of while there, and has been great with following up with us. He helped us order new tonneau covers for my new truck and one of our existing trucks, and he is working with me to get scheduled to come in and get my truck bed lined. After looking at some other places, I feel these guys have great prices in their service department too, and do good work. After working with them on purchasing my new truck, I'd definitely trust working with them again. We're looking at purchasing some more trucks for our business, and we will definitely go back to Aidin when we're ready for that move. We had a great experience overall, and these guys have definitely earned our business!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Ken Garff Ford

If you're interested in a new Ford model or used car and live in Salt Lake City Provo or Orem you're in luck! Ken Garff Ford has a stellar lineup of new and used cars including the F-150 Ranger Focus Mustang and Fiesta among many others. We're also the number one Ford Truck dealer in Utah.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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