4506 N. Navarro
Victoria, TX 77904

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Reviews of Mac Haik Ford of Victoria

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Salesman a no show. Car model not on lot

Reviewed by Jh5953 from Austin TexasFebruary 07, 2022

Salesman didn't show for appt. and model I specifically asked to drive wasn't on the lot when I got there. Drove 30 mins for nothing. Would no recommend this dealer at all.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. If you’d like to discuss this matter with one of our staff members, please give us a call at (888) 253-4662 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Review

Reviewed by James Horecka from Yoakum, TexasAugust 12, 2019

Pleasant, Proffesional did a check of what was due for a check by current milage and length of ownership of vehicle. Took care of needed repairs as well of oil change as that was reason for coming in for service.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

James, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

3.0 (out of 5)

Good Service - Normal Sales Tactics

Reviewed by Brock Hartman from Corpus Christi, TXJuly 31, 2019

The team stayed late to ensure we took delivery of our car on the same day. If you are buying a vehicle from this team, be sure to understand everything that builds your final price. This knowledge will help ensure you are not surprised once you start signing papers. We ran into an issue at the end, but the team removed one of the two items off the final cost. Without this problem, I would have given the dealership 5-stars. However, I struggle to give more than 3-stars because I still feel the additional proposed costs were part of a tactic and not a mistake. Be a smart consumer, and everything should be fine.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

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