Tomball Ford

BE AWARE OF CLAUDIA MEJIA AND KURK WILSON at TOMBALL FORD (Tomball, TX) My son and I visited Tomball Ford two weeks ago looking for a red F-150. Our salesman located one through a dealer transfer, which required a $1,000 non-refundable payment just to bring the truck in. We were told there were three red F-150s at different prices, and they wouldn’t know which one we’d get until it arrived. We agreed and planned to return the following weekend. This dealership is a 45-minute drive each way, so this wasn’t a quick trip for us. Fast forward to 11/15/25: we returned to complete the purchase. After briefly seeing the truck, we were taken into finance with Claudia Mejia. This is where everything went wrong. Claudia talked extremely fast, bouncing between the computer and a warranty menu, and repeatedly used the word “included” when referring to windshield protection, dent repair, and A-Protect. At no time did she say these items came with additional costs. My son is a first-time buyer and didn’t realize he needed to stop her and question anything. And honestly, the way she rushed through the information, it felt intentional. She rushed us through signatures, speaking so quickly that we barely had time to process. The entire finance process took around 15 minutes, and that’s including the time she stepped out so I could call my bank to release the $12,000 down payment. It was the fastest vehicle purchase I’ve ever seen — and there’s a reason for that. After finance, she walked us out and told us to wait for our salesman. We waited 45 minutes. During that time, I reviewed the contract and realized there were several added charges we NEVER agreed to: $699 – “Optional Accessories” $1,795 – A-Protect $699 – NanoShield $599 – Paintless Dent Repair Almost $4,000 in add-ons we did NOT approve. I immediately asked to speak to our salesman or someone in finance. When our salesman came over, I explained that none of these were disclosed and that Claudia repeatedly said they were “included.” I asked for them to be removed or for my $12,000 back. He left and returned with sales manager KURK WILSON, who came in talking over me from the moment he arrived. He admitted his finance team “should communicate better,” then casually said these charges are pushed on customers so the dealership can hit monthly “clicks and quotas.” Then he laughed. I asked what was funny, and he said he had customers earlier that day wanting the same red F-150 but he “held it for me.” The only reason that truck was even there is because I paid $1,000 to bring it in — something he clearly didn’t know or didn’t care about. When I asked for my down payment back and told him we would purchase elsewhere, he became loud and dismissive in front of other customers. He said he didn’t care about our money, our service, or the review, told someone to refund the $12,000, and basically told us to leave his dealership. His behavior was completely unprofessional and honestly shocking. I don’t know if he reacted this way because I am a woman, Hispanic, or simply because I challenged him — but he was far too comfortable behaving like someone who expects no consequences. I am sharing this to warn others. Be extremely careful with the finance department at Tomball Ford, especially with Claudia Mejia, and be aware of how Kurk Wilson handles customer concerns. This experience made it very clear that misleading add-ons, rushed contracts, and disrespectful treatment of customers are not exceptions here — they are normal practice. I chose not to include our salesman’s name. He was caught in the middle and handled himself respectfully.

If buying a used car, double check the tires before leaving. After buying every car at this dealership since 1986, we will never be back. My mother bought a used car and discovered the tires are dry rotted. When she called for a replacement, they said they would split the cost with her, after refusing to let her talk with the manager. It's sad to think these used car salesmen would take advantage of a woman in her 70s just because they can. We'll be spreading the word around Tomball!

Incompetent, Dismissive While traveling through Houston I took my vehicle to Tomball Ford quick lane for an oil change and replacement of a broken key. After waiting 5 hours, Tomball Ford completed the work and I resumed my trip. Stopping for gas roughly 300 miles away I discovered that my original vehicle key would not start the engine. Tomball Ford had deprogrammed my original key when programming the replacement. I contacted Tomball Ford twice requesting reimbursement for the money I had to pay to have my original key reprogrammed. Tomball Ford has refused to respond, even to the Texas department of Consumer Affairs. Everyone makes mistakes, how a company responds lets you know their character. For an oil change and a new key, Tomball Ford charged $352.88 and tried to upcharge me on service. Not a dealer I would recommend.