Helfman Ford - Stafford

Easy and seamless car buying experience. We told Jonathan that we did not want to be in the dealership all day and that I have had bad experiences in the past. This was the quickest easiest car buying experience and everyone was very kind during the process. Would recommend asking for Jonathan.

Outstanding Experience with Amir at Helfman Ford! I recently purchased a 2024 Ford Expedition Max from Helfman Ford, and I have to give a huge shoutout to Amir for making the entire process seamless and enjoyable. From the moment I walked in, Amir was professional, knowledgeable, and genuinely invested in helping me find the right vehicle. He took the time to answer every question with clarity, and never once made me feel rushed or pressured. His attention to detail and commitment to customer satisfaction were truly impressive. What really stood out was Amir’s ability to make the experience feel personal. He listened to what I needed, offered thoughtful recommendations, and made sure I was comfortable every step of the way. The Expedition Max is an incredible vehicle, and Amir made sure I drove off the lot feeling confident and excited. If you're in the market for a new Ford, I highly recommend asking for Amir at Helfman Ford. You won’t just get a great car—you’ll get top-tier service from someone who genuinely cares.

My name is Timothy Ryan. This is my story. After negotiating with the salesman on a price on a used vehicle, we came to an agreement on the price. I told him to get the paperwork together. He told me what he needed from me. I had to jump through a whole bunch of hoops to get this sale ready to go. I had to get insurance on the vehicle, a bunch of documents to and from my credit union. We went round and round. I got them everything they wanted, but when I sat down with my local credit Union to go ahead and sign the papers, I saw they had switched the numbers on me The selling price they put in the sales document were not the ones agreed upon by me. They put their original initial asking price. Then after complaining about it and trying to talk to somebody about it, they insisted that their initial asking price was the rock bottom they could accept for that vehicle. Who's gonna believe that junk! They always leave themselves some wiggle room to make a deal in the initial asking price. In the meantime I put my personal vehicle up for sale (and have it sold) so I'd have the money to go there and finish off the purchase of this used vehicle that I was buying from them. I even had to give them a $1000 deposit to hold the vehicle on top of all of that. They tried to just write it off as a miscommunication, but I have emails and text messages to prove it. I truly believe that they have another deal in the works for sale with somebody else because they found that they can make more money off the vehicle. I always thought somebody's word was worth something when you're doing business with somebody. Didn't even try to meet me in the middle somewhere. They are trying to make me believe theres no wiggle room on the price which is $4000 over Kelly blue book value. ( I ran it by the vin and the mileage they gave me) all of a sudden they say they don't use Kelly blue book value to determine the value of their vehicles... but they used it to determine the value of my vehicle. They didn't offer me top value on the Kelly blue book value. They offered me the middle of the road value, thats why i was able to sell it for much more. That's what kind of sales team you're dealing with over there. I'm still waiting on the General sales manager Mr. Easley to call me back, maybe he'll rectify things or at least try to meet me in the middle somewhere. I hate to write a review like this on a family own business because maybe those people are good honest people that don't deserve it, But I don't deserve the way I've been treated. And I told the salesman from the get-go don't waste my time and I won't waste yours, don't get my hopes up, let's keep it real when we neandgotiated the price. I'm a 60 years old veteran retired state law enforcement officer. I have bought many vehicles in my lifetime. I've never given the initial asking price, and I've never had a dealership go back on the price agreed upon. This is what they did to me. Hope someone with integrity gets this and fixes it quickly before they sell the vehicle out from under me.