1880 I-10 Frontage Rd
Seguin, TX 78155

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Griffith Ford of Seguin

Overall Rating:

3.3 (out of 5)

63% recommend this dealer

30 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I bought a vehicle and they gave me an IOU yet never

Reviewed by Liz from Eagle Pass, TXMarch 29, 2024

I bought a vehicle and they gave me an IOU yet never honored it. I tried multiple times to reach out to them and was always ignored. Darren and Taylor general and sales manager will only laugh and treat you horrible. Stay away from this dealership. I can not emphasize enough how horrible service they have. They gave me the email yo Chris Griffith and also never got a response.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Do not waste your time!!

Reviewed by Maria L from San Antonio, TX June 24, 2023

The right hand has no idea what the left hand is doing. No one knows anything from out the door price to warranties. Improperly staffed. Said they wouldn't hold a vehicle 'til Saturday, ok cool. I go Thursday, the next business day mind you. I sent them all of my necessary documents on Wednesday, yes, the day prior, and vehicle isn't even ready on SATURDAY like I advised I wanted to come in and pick up to begin with. This is by far one of lowest tier unorganized, unprofessional, and unpleasant dealerships that I've dealt with. I don't care how "low" the price of a vehicle they sell is going forward as the frustration is not even remotely worth the half.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Maria, we regret to hear that your experience with us was not a more positive one. We would like the chance to talk to you further so please do call Darren Whitt at (830) 303-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care!

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

WORST SERVICE DEPARTMENT!!!!

Reviewed by Melissa G from Seguin TexasJune 23, 2023

Seguin Texas GRIFFITH FORD dealership is the worst dealership I have ever dealt with! My car is still not fixed! They had it a month! In fact my brandnew car has been returned to be with a xxxx dent in the door the refuse to return my messages or provide a solution to fixing my car. Instead they hide behind their egotistical bad attitudes and condensending ways! They down talk you- laugh at your response - refuse to take responsibiliy for the short comings in a NAME THAT I ONCE BELIEVED IN - GRIFFITHS SHOULD BE ASHAMED FOR REPRESENTING FORD! Wes I sure hope no one treats your wife or daughter like you have treated me, my mother, or my child!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Melissa, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Wes Kerlick at (830) 303-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Overall Facilities 1

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

About Griffith Ford of Seguin

Griffith Ford Seguin wants to be more than just a place to purchase or lease a new Ford we want to be a one-stop shop for all of your automotive needs. That is why when you make your way into our dealership from places like Seguin San Antonio New Braunfels Gonzales and Nixon TX we will work to help you find your next vehicle and help with everything that goes along with owning or leasing a vehicle as well. It is our goal to ensure that you are completely satisfied from the moment you arrive to when you take home your new vehicle and each and every time you visit us after.

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