Griffith Ford San Marcos

Stay away from this place!!! Went in to see and test drive a used 2007 Lexus. Turns out this car still had a breathalyzer installed. And it was owned by a Lexus mechanic who kept up with the maintenance, have to question that. Anyways, I gave them my info to find something within my price range, was told it would be a soft pull on my credit, i should of know better. Which I was ok with , until I received alerts that it was a hard inquiry. Then they try to justify what they did as if they did nothing wrong. So for future reference anyone looking to see purchase a new or used vehicle, stay away from this place, they are a bunch of liars and deceiving people.

PICK A DIFFERENT DEALER - I called Griffith on 2/9/23 to inquire on get a diagnostic test on my truck. I spoke to David and was told that he could get it taken care of by the next day (2/10/23) or by Monday (2/13/22) at the latest. When I didn’t hear anything I called Tuesday morning (2/14/23) and left a message. David texted me to let me know they needed more time and when I’d like to pick it up. He said he would have it ready by then. When I arrived I found out that they didn’t do anything. David said the diagnostic team was backed up for 7 days! I’d like to say David over promised and under delivered but that would require him to do something. The entire reason I wanted to get a diagnostic was to determine if I wanted to keep my truck or trade it in. If I do trade in I doubt it will be at Griffith. Good news is there looks to be several other Ford dealerships within 20 miles.

Worse service I've ever had from any dealership and thats saying something. We set an appointment for the car. Bring it in at our appointment time and then they tell us that the online appointments dont do anything and that they dont have time but we can leave the truck and they will get to it soon. Thats fine since we were planning on leaving it anyway. 10 days later they hadn't even looked at it yet! I tell them I need it back because my wife and I need the vehicle then they magically get it in the shop. The next day they call me and ask me what the issue is- despite us leaving a lengthy list of the issues and the fact that the radio didn't turn on and there were error lights all over the dashboard. So another day later they say they fixed it. I go to pick it up- my wife drops me off so I dont have another ride home. I got to pick it up and the radio is still out and now there are additional error lights and the tire pressure monitor is broken. So I basically spent $500 for them to break my truck further. I text the service manager Tony who laughs at the issue. He then says it was a mistake and texted the wrong person and then proceeds to text me pictures that he was taking of random people in the grocery store... Managers wouldn't call me back or even acknowledge me. Do yourself a favor and never come here. I've never been treated with such a lack of care from any business. They had 0 respect for me as a customer or simply doing the work they were paid to do.