8333 Interstate 10 Frontage Rd
San Antonio, TX 78230

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Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Red McCombs Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Very rude, unprofessional service.

Reviewed by Fafo from SAN Antonio, TXAugust 31, 2024

Very rude, unprofessional service. Mangers/directors cover each other and lie. Once they get their sale and money their attitude changes to the worst. They ignore you and treat you like you are a dummy and act like they do not know what you are talking about. Unacceptable and unpleasant experience and behavior.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

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Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I had a terrible experience with Red McCombs during my

Reviewed by JG from San Antonio, TXAugust 07, 2024

I had a terrible experience with Red McCombs during my recent service visit. My vehicle was picked up at 8:45 am on 8/6 for two recalls. My advisor, Ryleigh Lavender, displayed the worst customer service I have encountered. Despite calling for an update at 1 pm and again at 2:45 pm, I was repeatedly told Ryleigh was at lunch. When Ryleigh finally called back, she informed me that my vehicle had not been looked at yet and blamed me for not calling sooner for an update. This was despite my appointment being scheduled for 9 am and not being informed that my vehicle would need more than one business day. When I expressed my dissatisfaction with her customer service, she canceled my repair and returned my car without any work done. I find this behavior unacceptable and unprofessional. Having previously purchased a vehicle and done regular maintenance at this dealership, I will not be returning after today. I would be embarrassed to have such behavior representing my business.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Asked for invoice on truck on Friday Memorial weekend

Reviewed by Bruce from El PasoMay 27, 2024

Asked for invoice on truck on Friday Memorial weekend 2024 to purchase truck but salesman (Joseph) had left the office. Told me he would send it Monday morning. He text me for a selfie with ID. I sent it. 3 hours later he called me to tell me truck sold. This was a terrible experience and I would never recommend doing business with this dealer. No morals or dignity for a dealership. AVIOD AT ALL COST!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Red McCombs Ford

Welcome to the "Presidents Award" winning Red McCombs Ford. "Presidents Award" for the FIFTH time (2003 2004 2007 2008 2009 and 2014) for our continued commitment to sales service and customer satisfaction. Call 866-556-7523 for your No-Obligation Internet Price Quote from our Internet Department. We have excellent pricing for all our Ford models: F150 Ranger Expedition Escape Escape Hybrid Flex Fusion Fusion Hybrid Explorer Edge Taurus Mustang Focus Shelby KR GT500 and F250 F350 Heavy Duty trucks.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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