Red McCombs Ford

Very rude, unprofessional service. Mangers/directors cover each other and lie. Once they get their sale and money their attitude changes to the worst. They ignore you and treat you like you are a dummy and act like they do not know what you are talking about. Unacceptable and unpleasant experience and behavior.

I had a terrible experience with Red McCombs during my recent service visit. My vehicle was picked up at 8:45 am on 8/6 for two recalls. My advisor, Ryleigh Lavender, displayed the worst customer service I have encountered. Despite calling for an update at 1 pm and again at 2:45 pm, I was repeatedly told Ryleigh was at lunch. When Ryleigh finally called back, she informed me that my vehicle had not been looked at yet and blamed me for not calling sooner for an update. This was despite my appointment being scheduled for 9 am and not being informed that my vehicle would need more than one business day. When I expressed my dissatisfaction with her customer service, she canceled my repair and returned my car without any work done. I find this behavior unacceptable and unprofessional. Having previously purchased a vehicle and done regular maintenance at this dealership, I will not be returning after today. I would be embarrassed to have such behavior representing my business.

Asked for invoice on truck on Friday Memorial weekend 2024 to purchase truck but salesman (Joseph) had left the office. Told me he would send it Monday morning. He text me for a selfie with ID. I sent it. 3 hours later he called me to tell me truck sold. This was a terrible experience and I would never recommend doing business with this dealer. No morals or dignity for a dealership. AVIOD AT ALL COST!