8333 Interstate 10 Frontage Rd
San Antonio, TX 78230

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Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Red McCombs Ford

Overall Rating:

1.6 (out of 5)

88% recommend this dealer

123 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Asked for invoice on truck on Friday Memorial weekend

Reviewed by Bruce from El PasoMay 27, 2024

Asked for invoice on truck on Friday Memorial weekend 2024 to purchase truck but salesman (Joseph) had left the office. Told me he would send it Monday morning. He text me for a selfie with ID. I sent it. 3 hours later he called me to tell me truck sold. This was a terrible experience and I would never recommend doing business with this dealer. No morals or dignity for a dealership. AVIOD AT ALL COST!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

My brand new Expedition is always in the shop

Reviewed by Stuart and Sarah from San Antonio TXJune 24, 2023

My 2021 Ford Expedition Limited that I bought new from Red McCombs has spent 2 months in the shop this year and yet they will not cover the cost of a rental. Go elesewhere.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

ZERO STARS!!!

Reviewed by Mari Talamantez from San Antonio, TxApril 28, 2023

ZERO STARS. Terrible experience getting taillights replaced after theft. Was told it would take a day. My truck was there for 17 calendar days. Service advisor didn’t have a clue. The insurance disbursement was lost and I spend two days on the phone between advisor and insurance trying to fix the issue. To make matters worse, they performed oil change and tire rotation. I made it less than 20 miles when my wheels were vibrating and making noise when I reached 60mph. Turns out three tires weren’t secured properly. Multiple “hand loose” lug nuts on 3 tires. I reluctantly gave them the chance to make it right and had my vehicle towed back. The next day, service manager assured me my truck was fine and perfectly safe to drive. WRONG! This time at around the 40 mile mark I once again felt vibration when I reached 60mph. I notified dealer assuming wheels weren’t balanced. I was told that isn’t part of rotation and comes at an extra cost. I wasn’t paying more or taking it back to the place that messed up so I took it elsewhere. The tech immediately came out to ask who last serviced my tires. I was informed that (once again) THREE (different) wheels were not secured properly. They wiped their hands of the issue and because they don’t see an issue with their equipment it’s “sorry that happened to you but our equipment is fine so it’s not our fault”. Lug nuts do not come loose on their own. This was clearly due to negligence on the dealers part and it happened TWICE. They put my safety at risk. Driving on 3 improperly secured wheels with MULTIPLE “hand loose” lug nuts…..TWICE. My wheel studs could have snapped and caused my wheels to come off causing serious injury or death.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Red McCombs Ford

Welcome to the "Presidents Award" winning Red McCombs Ford. "Presidents Award" for the FIFTH time (2003 2004 2007 2008 2009 and 2014) for our continued commitment to sales service and customer satisfaction. Call 866-556-7523 for your No-Obligation Internet Price Quote from our Internet Department. We have excellent pricing for all our Ford models: F150 Ranger Expedition Escape Escape Hybrid Flex Fusion Fusion Hybrid Explorer Edge Taurus Mustang Focus Shelby KR GT500 and F250 F350 Heavy Duty trucks.

Ready to buy? Get a price quote before visiting the dealership.

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