12300 San Pedro
San Antonio, TX 78216

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Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 9:00pm
Tue 7:00am – 9:00pm
Wed 7:00am – 9:00pm
Thu 7:00am – 9:00pm
Fri 7:00am – 9:00pm
Sat 7:00am – 5:00pm

Reviews of Northside Ford

Overall Rating:

3 (out of 5)

92% recommend this dealer

1476 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worked with salesman on buying a car 3 months ago at

Reviewed by JTJune 01, 2024

Worked with salesman on buying a car 3 months ago at Northside Ford - had all the details worked out-had a long drive to get to the dealership/ came in ready to buy- check in hand- - last minute look found the car didn’t have a 360-camera-which was the first thing I had said that I wanted- was told I should have noticed the fine print that this particular vehicle didn’t have it , but apologies accepted, etc- salesman keep in contact looking for what I wanted - which I was impressed with- talked with him& found another car last night - drove 1 hour & 45 minutes to get there today / loved the vehicle - check in hand again ready to buy again/ then suddenly there were “ add ons” to the price that I had been quoted and seen on paper-was told I should have known about them . of course drove the cost up from the quoted price - I was stunned that I had not been informed about them , when I protested- was told that that was the final price they would not review costs again or discuss it with me ., and that I should have known about the add ons- I took my check with me again, and left . There were no other customers in there when I was there. I still have my check ready to spend , but never at Northside Ford.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for sharing your experience with us. We appreciate you taking the time to provide feedback on your recent visits to Northside Ford. Your feedback is valuable to us, and we assure you that we take it seriously. Please feel free to reach out to us directly. We value the opportunity to assist you and would like the chance to regain your trust in Northside Ford. Sincerely, The Northside Ford Team (210) 525-9800

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Service: I've always found the Quick Lane at Northside to

Reviewed by RDFFebruary 07, 2024

Service: I've always found the Quick Lane at Northside to operate well. I have no problem with them. They've done excellent work for me. You don't need an appointment. Unfortunately, I cannot say that about the regular service. Because the CMax has had few problems, I haven't dealt with them often. 1. Years ago, I made an appointment online. When I arrived, I was told making an appointment online didn't mean anything, and it was whoever arrived first. I left. 2. I made no appointment when my backup camera started behaving erratically last year. I expected to leave the car overnight (I live within walking distance of the dealership). The technician snapped at me that I would have to leave the car with them for TWO MONTHS before anyone could look at it. I declined. 3. Latest visit. I had a wheel well shield replaced by a nearby independent mechanic. The mechanic had charged nothing for looking to see whether the wheel well shield was damaged, and he had also identified a leaking gasket at the timing chain. He declined to replace the gasket because of the complexity of a hybrid and suggested I go to the dealer, which was Northside across the highway from him. I appreciated this independent mechanic's honesty and reasonable price. He has a very high rating on Yelp, and I will return to him for those things he does work on. Because of the fiasco with the backup camera, I checked the dealership's website for appointments for replacing the gasket. From the look of the website, it appeared that they were now taking appointments seriously. I made an appointment for the soonest date I could get on their calendar for the problem I indicated. It was the next week. I already knew how many standard hours to fix the leaking gasket (about 6 hours), and I knew the cost of the gasket $30. Nonetheless, I knew the labor would be expensive. Moreover, I figured even if I had to leave it overnight, my wife and I could get buy without a car for two days. I showed up early for my 7:00 AM appointment. I saw a technician quickly. They took my mileage and wrote up the order. The first surprise arose. I had to agree to a $250 charge for them to look at the timing gear box and diagnose the problem. This was not an estimate to repair the problem. They would not give me that information even though I had indicated that perhaps the timing chain should be replaced while they had the timing gear box open. The diagnosis wasn't refundable, but would be rolled into the price if they did the work. Reluctantly, I agreed. Northside called and sent messages to confirm my appointment. Only after I agreed to $250 diagnostic charge, did they tell me I would have to leave the car for 4 days before they even looked at it. Who knows how long after the diagnosis I would have to leave the car for the actual repair. I declined. On my way out, I heard another customer complain to his service writer that he had made an appointment six weeks before, and now they wanted him to leave the truck for nine days before they would even look at it. "WHAT"S THE POINT OF AN APPOINTMENT?" he asked. I told him "Same for me. I'm out." I won't be returning to Northside Ford. I'm a long time Ford buyer, and this experience in trying to get repairs has soured me on Fords.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing this review regarding your experience with us, Ron. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Northside Ford Team (210) 525-9800

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Don't go to this dealer for service!

Reviewed by georgersmithJanuary 24, 2024

Don't go to this dealer for service! We waited a month for our scheduled appointment for recalls. We only have 1 vehicle and they don't have loaners so we had to rent from their "in house" rental company. Unfortunately they still hadn't gotten to our vehicle 5 days later. At that point we had to pick up the truck because we couldn't afford to pay daily rental fees waiting for them to get to our vehicle. The service department wasn't very concerned about our issue with their scheduling and we were told that it was just the way it was. We called another dealer who will be coming to our house in a few days with their mobile unit.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We’d like to thank you for sharing details of your recent experience at our dealership, George. Above and beyond customer service is what we strive for daily with our customers. We will share your feedback with our team and use this as a learning experience. If you would like to discuss this further, please feel free to reach out to us directly. We hope to earn your business back in the future. Sincerely, The Northside Ford Team (210) 525-9800

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Northside Ford

Northside Ford in San Antonio TX is a Ford Triple Crown Award Winning Dealer serving South Texas. Northside Ford has San Antonio's largest selection of New Ford vehicles and Used cars trucks vans and SUVs. Some of our best-selling new Ford models include the Ford Edge Ford Escape Explorer Ford F-150 Ford Explorer Ford Expedition Ford Mustang and Ford Taurus at Northside Ford. Get your price quote today on your next Ford vehicle from Northside Ford.

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