7111 NW Loop 410
San Antonio, TX 78238

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Sales: 210-640-1193

Used Cars: 210-782-9676

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of McCombs Ford West

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

2132 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Kenneth Egle as salesperson we dealt with.

Reviewed by ,arine19759399June 17, 2024

Kenneth Egle as salesperson we dealt with. He guided us through the whole purchase of a new vehicle. Mr. Egle is person I would recommend to buyers; he was very patient and understanding. Awesome Guy!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I have bought my first and last Ford if the experience at

Reviewed by TRBJune 14, 2024

I have bought my first and last Ford if the experience at McCombs West Service is any indication of how customers are treated. My car has been at the dealership going on 2 weeks, under warranty with an engine misfire. It wasn't taken in to be looked at for 7 days (after a promise of 2-3 days to evaluate). My "handler" tells me he texts messaged me the delay but "forget to send it"; he doesn't know his managers name other than "Mr. Phil". I hope this wasn't suppose to instill confidence! Today will mark my 4th phone call requesting a supervisor.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Providing a positive experience is our top priority, so we're disappointed to hear ths. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The dealership was very clean and upstanding to help me

Reviewed by bandarob00June 13, 2024

The dealership was very clean and upstanding to help me get the vehicle I wanted.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks for your feedback on your recent visit to McCombs Ford West. It's great to hear that we were able to assist you and that you had such a positive experience.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About McCombs Ford West

A member of Fords Top 100 dealerships in the U.S. for 4 years running McCombs Ford West is your full-service premier automotive dealer. McCombs Ford West is SIMPLY THE BEST because we focus on helping you in each automotive need from the purchase of a new Ford vehicle Certified Pre-Owned or other used cars to auto financing service and maintenance as well as a full-service collision repair facility. We are also San Antonio's ONLY Roush Performance Dealer.

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