Jordan Ford

I want to express my deep dissatisfaction with the level of service I have received from Jordan Ford. I had expected a much higher standard of professionalism, especially when it comes to honoring warranty commitments and basic customer service. To date, the dealership has failed to honor the warranty agreement that came with my vehicle. Despite multiple attempts to get the issue addressed, I have been met with repeated delays, vague responses, and, most frustratingly, a complete lack of follow-up communication. I have called and left several voicemails and messages requesting resolution, yet not one call has been returned or a resolution offered. I was forced to spend excessive amounts of money to accommodate my needs. This is not only unprofessional—it shows a complete disregard for your customers' time, concerns, and personal finances. Additionally, the overall customer service experience has been nothing short of hideous. The staff I’ve interacted with have shown little interest in resolving the issue and provided no clear timelines or accountability. My interest in purchasing a vehicle was met with no follow-up. I had to contact them. I also called to schedule a service and service representative that took the call was disrespectful while speaking with me. This kind of treatment is unacceptable from any business, especially one that claims to value its customers.

I was referred from Cars.com for a specific vehicle. Received excellent Service from Jerry Escobedo, Suleiman Ebrahim and Michael Ford in the Pre-Owned Vehicle Sales department.

I took my F250 in for oil change and tire rotation. In the years I've had this truck not once did it require additional oil this time it did. However my main objection is when I got the truck back the tires were low. Now maybe I'm wrong but I assumed that if you're rotating the tires that you would have them at the correct air pressure when you were finished. I call this unacceptable. And most likely will not return to Jordan Ford.