Jordan Ford

I inquired about a used Mitsubishi Menu price. I read their menu description, and it sounded like that was the OTD price. I asked through CARGURUS if that was the case and if it wasn't what would the OTD be. It took quite a while to hear back from them and in the meantime, I offered them my own OTD price. They finally responded and was told Menu price was the cost of the car plus taxes and a bunch of fees. I think I've bought about a dozen or so cars from them and know that their fees and pure profit and xx. They won't be getting any more business from me. Watch them real close. besides Fords suck anyways.

I purchased a used vehicle from them and gave me a report about all the maintenance they performed and changing the oil and filter was one of the items and I found a filter that was cleaned on top and dirty on the bottom and no evidence at all the oil was changed. There's no way you can change oil without some kind of oil residue somewhere. I don't even believe anything else on the report was done. I contacted them about it and told them I'm not looking for compensation, just wanted to let them know their shop lies about what they performed. I called the salesman about it and he said he would tell his manager and have not heard back from anyone. Very poorly ran used car dealership.

I want to express my deep dissatisfaction with the level of service I have received from Jordan Ford. I had expected a much higher standard of professionalism, especially when it comes to honoring warranty commitments and basic customer service. To date, the dealership has failed to honor the warranty agreement that came with my vehicle. Despite multiple attempts to get the issue addressed, I have been met with repeated delays, vague responses, and, most frustratingly, a complete lack of follow-up communication. I have called and left several voicemails and messages requesting resolution, yet not one call has been returned or a resolution offered. I was forced to spend excessive amounts of money to accommodate my needs. This is not only unprofessional—it shows a complete disregard for your customers' time, concerns, and personal finances. Additionally, the overall customer service experience has been nothing short of hideous. The staff I’ve interacted with have shown little interest in resolving the issue and provided no clear timelines or accountability. My interest in purchasing a vehicle was met with no follow-up. I had to contact them. I also called to schedule a service and service representative that took the call was disrespectful while speaking with me. This kind of treatment is unacceptable from any business, especially one that claims to value its customers.