Jim Bass Ford, Inc.

My experience with Jim Bass was hands down the best buying experience. Everyone had great attitudes even though I was running late. I will most definitely tell the guys I work with about Bling and crew.

I always have a great buying experience from Jim Bass Ford and my most recent vehicle purchase was the best yet. Outstanding customer service! Thank you!

I had a recent experience with the Jim Bass Service Dept that I'd like to share. Early September I went in and spoke with one of the service guys. I explained to him that my pickup was showing 234 engine temp when driving down the road. Normal operating temp on the Ecoboost is 205-210. I explained to him you have to drive it for about an hour then when you go up a hill it will show this high reading. I also let him know the pinion seal the front differential was leaking. He looked up my vehicle which I purchased from this dealer . I have the extended 100k power train warranty,I currently have 67k on the truck. He told me I'd be better to schedule an appointment because they were running behind and anticipate leaving it a day or two and they'd see what was going. The appointment he gave was three weeks away Thursday 9/26.i arrived at 8 am on the 26th. On Friday the 27th since I couldn't reach him by phone I stopped by to check on the status of my truck. He then informed me they hadn't looked at it yet. He said I could take it home for the weekend I elected to leave it there. On the next Tuesday, again since I could reach him by phone I stopped in. They still had not looked at the pickup. On that Friday I stopped in again still not looked at and was informed that even if you make an appointment your vehicle goes to the bottom of the list. I then asked why make an appointment that's three weeks out of you're still placed on the bottom of the list. I received no answer. I was told my vehicle was at least another week away from being looked at. After two weeks of my vehicle being there I was told they test drove the pickup but could not get the digital temp of 234 to show. I let him know again this occurs after driving it for an hour and going up hills. he said they'd test drive it again. I then asked about the leaking pinion seal. That hadn't been fixed yet. I told him researching this issue on the Internet changing the thermostat fixes the temp problem. He said it's not showing any fault codes they can not replace the thermostat under warranty. So not having a vehicle for two weeks and not any further ahead then I was five weeks ago I asked how much will it cost me to pay for the replacement of the thermostat. He didn't know but would find out and call me back. Again never heard back from him but was finally able to reach him the next day. He still didn't know the requested cost. I asked for a ballpark figure and he gave me 375. Later that day again I tried to reach him by phone with no luck. I was able to leave him a voicemail and I told him I'd pay for the thermostat replacement. I asked him to call me back to confirm he received my voicemail. I received no call back. I then received a call telling me my pickup was ready. This call was not with the guy I've been working with. I asked what was done to the truck and the pinion seal was all that was taken care. I then called the service manager. I explained what was going on with my truck and asked him how much will it cost me to replace the thermostat? He also didn't know. He tell me he's only been there a month and trying to get the service department straightened out (good luck). He did call me back and said the cost would be 550. I thought this was high so I asked him to break it down for me. The part is a little over 100 the rest is labor. I asked what the book time was, he said two hours and they get 200 an hour WOW. I told him to put the thermostat in I'll pay for it I just want my truck back. He said they'd do it and he'd call me midmorning. I waited all morning, never received a call. I tried to reach him at noon no answer so Ieft a message asking him to call me back. 2:30 tried calling again no answer left another message. At 4 I received a call my pickup was ready. I then hooked up to my trailer and drove the truck working the turbos hard. No more 234 digital temp showing up. Seems to me if it doesn't have a code they can't fix it.