North Central Ford

I purchased a used truck from north central ford and it was by far the worst experience of buying a car in my life. The people working there are excellent and very friendly but that doesn’t change the fact of my overall experience. I purchased at 2017 F 150 or at least I thought I did I put a down payment of half of the cost of the truck and signed all the papers and I was told I would have to wait until the next day to drive home with my truck because they need to finish the safety inspection and detail it but on my way to pick it up the next day I get a phone call and was told they could not sell me the truck. I said what do you mean I gave you a big down payment in cash and did all the paperwork and you told me congratulations on the purchase but now I can’t have the truck I had already bought from you my sells guy said he was sorry but it was out of his hands . He then asked if I would be interested in looking at other trucks and he would try to see what he could do for my inconvenience so we found a truck that would work for me not really what I was looking for but to be honest the truck was nicer than I was expecting a clean 2015 f250 the only issue is the truck didn’t have a tailgate I was told they would have a tailgate in for my new truck in two weeks. Two weeks goes by and I show up to get my tailgate a north central ford a they tried to put on a cheap aftermarket v shaped tailgate I would not have purchased the truck if I was told this Very nice people but I would not trust them and they definitely didn’t seem concerned if I was happy or satisfied with my purchase

I traded in my vehicle here and bought a new one recently and have nothing but good feelings about this dealership. My salesman, Ray, was great and worked with me to answer all my questions. I can't speak to the service department at this dealership as I haven't had to use them yet but the sales experience was one of the better ones I've had.

I had a disappointing experience with the sales process and sales associate Waseem here. I was asked by the salesperson what price I would be comfortable with on a vehicle. I responded with a reasonable out-the-door range, which is a standard way buyers evaluate total cost. The response I received was rude and defensive — specifically stating, “No, no, no, no, no, I’m not paying your taxes and title for you,” and refusing to even discuss an out-the-door number, despite being the one who asked for an offer in the first place. If a dealership is unwilling to have a transparent conversation about total pricing, then there is no point in asking a customer for an offer. Professional negotiation should involve clarity and respect, not dismissive responses. I ultimately chose to walk away due to the lack of professionalism and transparency.