Five Star Ford

Ford New Car Dealership in North Richland Hills, TX

6618 NE Loop 820
North Richland Hills, TX 76180

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Sales: 817-829-8838

Used Cars: 817-829-0390

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm
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Reviews of Five Star Ford

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

8798 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great dealership, wide selection of used and new vehicles

Reviewed by tristangeorge16January 20, 2026

Great dealership, wide selection of used and new vehicles per my needs and good customer service

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

My experience was not good.

Reviewed by B Smith from Keller, TxJanuary 20, 2026

My experience was not good. Deceptive (or oblivious) salesman told me he got manager preapproval for a 7K discount on a new expedition. When I arrived at the dealership to place the order the discount disappeared, but the salesman said “we like you so we will extend to a private offer … 2K off). Complete disregard for ethics and for customers.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Alfred and Carlos are amazing to buy from.

Reviewed by Pcgonzales07January 20, 2026

Alfred and Carlos are amazing to buy from. They are very knowledgeable and helpful. They care about your time and needs.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Five Star Ford

We have been recognized several times by Ford Motor Company with every major award that they have to offer. Winning awards however has never been our goal. In the words of Sam Pack: We will provide the best possible service and an atmosphere of professionalism to all our customers. We will treat everyone as we would like to be treated. That is the goal of every employee at Five Star Ford in North Richland Hills and we know that you'll notice it every time you visit our dealership. We would not be where we are today if it were not for our dedicated employees and wonderful customers

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Want more details on Ford vehicles?

Ford

Bronco, Bronco Sport, Escape, Expedition, Expedition Max, Explorer, F-150, F-250, F-350, Maverick, Mustang, Ranger
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