805 E Expy 83
Mission, TX 78572

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 1:00pm

Reviews of Spikes Ford

Overall Rating:

4 (out of 5)

99% recommend this dealer

1254 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Extremely poor service.

Reviewed by Celeste S from McAllen, TXMay 24, 2024

Extremely poor service. Recalls take 5-10 business days even if they tell you a shorter time span. They refuse to lend out loaner vehicles even though they do have some to lend out. We continually have to call and show up to get any update.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Celeste, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the chance to talk to you further so please do call us at (956) 585-1601 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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Maximum rating = 5

5.0 (out of 5)

Spikes

Reviewed by Abigail Noria from Mission, TxMarch 29, 2024

Fernando was really helpful and very professional I will definitely recommend to family and friends

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Abigail, thank you for leaving such a great review and high star rating. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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Maximum rating = 5

1.0 (out of 5)

I have been with Ford for 5 years and have never gotten a

Reviewed by Claudia zuniga from McAllen txFebruary 12, 2024

I have been with Ford for 5 years and have never gotten a loaner with them they always say we don’t have any available, and if I want to leave me car or not it’s up to me. They are so rude I was told if I needed one they would get me one with the contract I signed I definitely do not recommend ford staff dont give a xxxx.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

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Maximum rating = 5

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