17717 South Fwy
Manvel, TX 77578

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Sales: 281-607-9175

Used Cars: 281-607-9175

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm

Reviews of Big Star Ford

Overall Rating:

1.4 (out of 5)

47% recommend this dealer

60 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Took my 2016 Lincoln, MKZ and for a recall They damaged

Reviewed by Ray Carroll from Houston TxMay 29, 2024

Took my 2016 Lincoln, MKZ and for a recall They damaged front bumper scratched up driver and passenger door windows And driver door isn’t working properly. It won’t recognize the key fob Over five months now and I’m getting the runaround vehicle still hasn’t been fixed

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

They’re uncoordinated service department is a complete

Reviewed by JR from Missouri City, TXJanuary 19, 2024

They’re uncoordinated service department is a complete xxxx show. There may be good people there.. I just haven’t gotten the chance to interact with them. Other than the nice young man pointed out the new damage when he pulled my car around after getting the slowest service repair of my life. I was told I would be contacted when they could repair the damage THEY caused my car. But I emailed the service manager and never heard back.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet expectations. We are currently evaluating the circumstances regarding your review, in the meantime please feel free to contact us directly using the information below. Tim Jach, General Manager tjach@bigstarford.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

No service.

Reviewed by Roland from Pearland, TxSeptember 22, 2023

They've had my car in the service center for over 2 months. They haven't called to update me since the day it was dropped off, and they don't answer their phones.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Big Star Ford

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing!

Big Star Ford serves the Pearland/Houston area with exception service and quality Ford products. With the latest models of Mustang Edge Escape Expedition Explorer F-150 F-250 and F-350. We carry vehicles to fit everyone's needs. Come visit us at 17717 South Freeway Manvel TX 77578 and drive away with your new vehicle today.

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