Big Star Ford

Absolutely Abysmal service. Had my truck for a recall for 8 months. Did not get any responses out of them. Had to call Ford corporate to understand. They outright lies about the whole situation. I called to get it fixed after finally getting ahold of the gm, who told me "there's nothing we can do for you, come get your truck. They couldn't even perform a simple recall. Evidently, according to the actual Ford representative, this place does NOT file protocol for recalls. Mac haik did it in 1 week. I'm still trying to get this remedied, I had to pay for my damned recall. I have reported them multiple times to the NHTSA. I have another friend who had her car totaled by big star on the way to caliber. They dropped it off anyway. Guess who had to tell her they totalled it? Caliber! DO NOT TAKE ANY OF YOUR VEHICLES HERE

Where do i begin? Over 4k in repairs on a used car i purchased from this dealership. Received the car (was shipped to me) and had zero oil registering on dipstick and bad wheel bearing. Fast forward to now and I have a blown head gasket. AVOID this dealership at all costs.

Unresponsive, unable to get parts. Have to call constantly to get an update. Why take an appointment if you aren't going to have the parts ready? Even further, why not update your customer when a vehicle has sat there for over 6 months? When I called to further inquire STILL no answer. I had to threaten a lawyer over email to get a call back at all. At which point I was told "they can't get the parts, I don't know what you want me to do!" And then told I could come get my vehicle (no airbags due to recall) whenever. I said absolutely not, you'll drop it in my driveway "not sure we have your address" Overall negligence and not a professional environment. Don't go here.