108 W. Mason Street
Mabank, TX 75147

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Sales Department

Sun Closed
Mon 10:00am – 6:00pm
Tue 10:00am – 6:00pm
Wed 10:00am – 6:00pm
Thu 10:00am – 6:00pm
Fri 10:00am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Tri-county Ford

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bad businesse

Reviewed by Cary Richey from Maybank txJune 24, 2023

Very bad experience. Brought a used car with hidden problems they need about. We learned of them 2 ND day after having the car. The principal owner. Mrs Pickens was very rude and could care a less basically told us to bad

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Wont stand behind what they sell

Reviewed by Michael Dickerson from Corsicana TexasDecember 18, 2021

F250 issues, front end problems and 5 trips and 1500 dollars worth of work charged to the extended warranty, truck needs new tires and they wont replace, said i refused service on the tires that were wore out from the front end not being properly fixed. One trip they replaced the steering damper/stabilzer, come on now, we knew that wasn't the fix, just bought time, to run out the tri county ford bumper to bumper warranty. Keep in mind the vehicle returned to the dealer 3 days after purchase with front end issues

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Michael, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We would like the chance to talk to you further so please do call us at (903) 887-2121 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Overall Facilities 1

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Excellent people!

Reviewed by Ramona from Mabank, TxJanuary 29, 2021

Can’t say enough about Tri County! Excellent service, wonderful friendly people, the lady who gave me a ride home when the service dept. realized it would take a few hours and didn’t want me to sit at the dealership was so nice! They completed a recall service and a 100,00 mile service, washed and cleaned all the bug debris off, I can’t recommend them enough!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Ramona, thank you for your kind review; we are happy to pass along your comments to the team here at Tri-County Ford! Please let us know if there is ever anything else we can do for you! Safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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