Pollard Friendly Ford Company

I don't recommend taking your vehicle for any type of repair. They've had one of our ambulance since February and nothing but excuses as to why it's not being repaired. We need this ambulance to better serve our community and they know that. What kind of company does that? Since they're an approved vendor for our company we are stuck in a position that we can't control. It's pretty ridiculous. Take your vehicles to a better more dependable company. I'm only putting one star because it's the only way to post this. They're not worthy of it though

I dropped my 2019 f150 off on a Monday afternoon 3/20/2023 needing some warranty work was told 3 to 5 days because only horn and seat belt was issue never heard anything all week from Dave in service even rented vehicle to get by so I called on Saturday 3/25/2023 no work was even performed or truck even looked at it my guess because warranty work let's not do it and warranty will expire do not take your vehicle here very unprofessional

My father purchased a 2016 Ford Fusion in November of 2021 to be delivered to me in Chattanooga Tennessee. The car didnt even make it half way before it threw a chack engine light.Then up on packing his bags back in the car the back door latch broke 300$ plus 148dollars to diagnose the latch was brokeDuck taped door and all it made it to Tennessee. he checkengine light comes back on I take it to auto zone.They sy misfire in #2 cylinder .So 270dollars latterand new coils the light goesoff only to come back on . Miind you It hasnt been driven 2000 miles yet. aaand now it doesnt start and they want 7000 dollars to put new engine in it .Why not i done put new brakes all the way around it o that was500 dollars . And all i get is promises from getting a second key fob for it so that the driverasist works and can be programed to all the things that are wrong with . I put it on a truck and sent it back to texas 1350dollars and now they want to put me in something to keep my payments the same , iwant my fusion with a new engine in it . but it seems the factory recall on long block replacement aswell asthe door latch are under recall ;Ford and Pollard are a joke.Now that that i have thousands of dollsrs and time invested and the car is now in lubbock again . they want to try and set me up in something else . Dont think so just give me my 3000 dollar down payment and i will take the loss,.