6000 19th St
Lubbock, TX 79407

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Sales: 806-451-4430

Used Cars: 806-451-4531

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Gene Messer Ford of Lubbock

Overall Rating:

4.6 (out of 5)

88% recommend this dealer

1805 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Friendly, knowledgeable salesman, very clean facilities,

Reviewed by jcparkerNovember 13, 2025

Friendly, knowledgeable salesman, very clean facilities, nice selection of vehicles, I felt like we were treated fairly with straight forward pricing.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Trade was easy and seamless with no hassle.

Reviewed by PalNovember 07, 2025

Trade was easy and seamless with no hassle. The entire process was done on line.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great job at getting the recall done in a fast and

Reviewed by danaburgerNovember 06, 2025

Great job at getting the recall done in a fast and efficient way. Thank you Brent for killing that spider I couldn't find. And great job to Michael for the communication on my vehicle.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thank you again, and have a fantastic day!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Gene Messer Ford of Lubbock

The Gene Messer Auto Group provides you with the assurance that your vehicle purchase will be handled in a professional and timely manner. We have been serving Texas and the Southwest United states for over 32 years and have literally thousands upon thousands of satisfied customers. Vehicles represented by the Gene Messer Auto Group for sale have been hand selected and inspected to ensure that you are receiving a quality product. We provide financing options extended warranties and tons of accessories. We look forward to serving you!

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