Smith Auto Family Ford Levelland

Dealer Response

Hi Ike, We’re truly sorry to hear about your frustration and appreciate you taking the time to share your feedback. Your truck was brought in on August 27th with a major engine concern that required approval through your aftermarket service contract. That process included a third-party adjuster inspection and a review of your service records, which extended the repair timeline beyond our normal expectations. When your vehicle later returned for an A/C issue, that repair also went through the same contract, which required a separate deductible per claim — something determined by the warranty company rather than our dealership. We understand how stressful vehicle repairs can be, especially when warranty procedures take longer than expected. Our goal is always to keep customers informed and get them back on the road as quickly as possible. We’d love the opportunity to talk directly and see if there’s anything more we can do to make this right. Please reach out to our Service Manager, Aaron O'Hearon (806-894-3191) at your convenience. Thank you again for your feedback, it helps us serve our customers better.