3440 S Loop W Fwy
Houston, TX 77025

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Sales: 346-428-1730

Used Cars: 346-500-6343

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Russell & Smith Ford

Overall Rating:

3.5 (out of 5)

92% recommend this dealer

951 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We found the vehicle that we had been looking for over a

Reviewed by Chris & Maggie from El LagoJune 13, 2024

We found the vehicle that we had been looking for over a year at Russell & Smith Ford. 2023, White, Platinum, Expedition with super low miles and a CPO. Bart Callier our sales representative was GREAT! None of the hated "haggling" back and forth. Bart gave us some options and we agreed on a price and the truck was ours. Mr. Brad Crow, finance Manager was very knowledgeable and helpful. Very easy to work with, Highly RECOMMEND. Ask for Bart! Chris & Maggie

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I negotiated for car and flew to Houston to purchase.

Reviewed by Didesm7May 13, 2024

I negotiated for car and flew to Houston to purchase. I asked if there was any “imperfections”— assured there were none. Arrived at 6 pm on Saturday and immediately saw the front right wnd was damaged. “We didn’t notice it.” Manger assured me it was only about a $500 fix . He gave me $650 credit— however the two estimates I received were over $2000. These people are not honest. I was stuck in Houston and had little choice. NEVER AGAIN will I buy a car over the internet. I was misled and then lied to by both manager and sales person. SAD

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Contacted Dealer to order a new 2024 Super Duty in

Reviewed by rdcolemanMay 11, 2024

Contacted Dealer to order a new 2024 Super Duty in January. Dealer placed the order the same day and kept me informed all through the process of getting the truck built and delivered in early April. Sales and Management Staff were outstanding! Sales Management Team went out of their way to make sure the whole process was effortless for me. I would highly recommend this dealership to anyone who is looking for a great deal and an enjoyable experience. These guys are the BEST!!!!!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Russell & Smith Ford

At Russell & Smith we consider our company to be in the customer service business, first and foremost. Everything we do is driven to serve our guests and that's why our expert staff is ready to answer your questions. Whether you have questions about financing, a particular new or used car, scheduling service, or something else entirely Russell & Smith Ford in Houston, TX is ready to answer the call. Visit our Houston Ford dealership or contact us today!

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