Mac Haik Ford

I actually sent a review earlier this week. I made a deal over the phone from Louisiana. When arriving at the dealership everything was in order, ready to go. Thanks Mac Haik and team.

Been very impressed with everything so far … hassle free , and honest. I would buy from them again .

I drove four hours to this dealership to look at a 21 F150 Platinum. The salesman was great (Christos) and I made a deal on the truck with the intention of returning in two days to drive it back home. Christos gave me a guarantee from his manager that no deposit was needed to hold the truck and that the purchase order was enough. The next day I work out everything with the bank, and my bank representative calls the dealership and speaks with Sebastian who guarantees the deal is done. The same day I added the vehicle to my insurance policy and provided the identification to the dealership. Thirty minutes before I am supposed to leave the next day (the day I told the dealership I would be back to get the truck) I receive a call from the finance manager informing me that they had sold the truck to someone who had walked in. When I informed the finance manager that he must be mistaken because the deal was already done, he confirmed that the truck was sold out from underneath me. This was extremely disappointing because the dealership had given me deceptive information (a guarantee that the truck would be held) and preferred a customer who financed in house through their lenders over someone who had their own financing. I will make sure that myself or anyone I know will never use Mac Haik, and I will be filing a formal complaint with Ford corporate. This was unacceptable.