Mac Haik Ford

Been very impressed with everything so far … hassle free , and honest. I would buy from them again .

I drove four hours to this dealership to look at a 21 F150 Platinum. The salesman was great (Christos) and I made a deal on the truck with the intention of returning in two days to drive it back home. Christos gave me a guarantee from his manager that no deposit was needed to hold the truck and that the purchase order was enough. The next day I work out everything with the bank, and my bank representative calls the dealership and speaks with Sebastian who guarantees the deal is done. The same day I added the vehicle to my insurance policy and provided the identification to the dealership. Thirty minutes before I am supposed to leave the next day (the day I told the dealership I would be back to get the truck) I receive a call from the finance manager informing me that they had sold the truck to someone who had walked in. When I informed the finance manager that he must be mistaken because the deal was already done, he confirmed that the truck was sold out from underneath me. This was extremely disappointing because the dealership had given me deceptive information (a guarantee that the truck would be held) and preferred a customer who financed in house through their lenders over someone who had their own financing. I will make sure that myself or anyone I know will never use Mac Haik, and I will be filing a formal complaint with Ford corporate. This was unacceptable.

We purchased a brand-new 2024 Ford Expedition Max from Mac Haik Ford on June 25, 2025. Within just six weeks - and before the vehicle even reached 900 miles – the dashboard displayed a “charging system service now” error message. While the vehicle was ultimately repaired, the experience with Ford left us extremely disappointed. When I called to make an appointment for the warranty repair, I was told there were no loaner vehicles and was told there was an Enterprise rental located near the dealership. Before renting, I confirmed with the Ford Hotline that my rental costs would be covered. Trusting that assurance, I chose a smaller, less expensive vehicle, as I did not want to take advantage of Ford. Afterward, I was initially told by Ford that reimbursements were limited to $40/day, and then later told I would not be reimbursed at all because the rental was not a Ford brand. At no point was I informed of either restriction by the dealership or the Ford Hotline. On top of that my calls to the dealership’s GM went unanswered and I received no follow-up despite multiple cases being filed with the Ford Hotline. My family is still out $538 due to warranty work on a brand new Ford vehicle, even though I was explicitly told via the Ford Hotline the rental would be covered. The bottom line is that I trusted Mac Haik to sell my family and I a brand-new vehicle that did not come with hidden headaches such as corrosion inside of the connector and grill shutter actuator. I trusted that my three young kids and I were driving around in a safe vehicle that had been inspected prior to being sold. While my vehicle has been successfully repaired, Ford and Mac Haik failed to honor their promises and ignored reasonable attempts to resolve the issue.