12227 Gulf Fwy
Houston, TX 77034

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Sales: 877-242-7057

Used Cars: 866-283-7523

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Reviews of AutoNation Ford Gulf Freeway

Overall Rating:

4.4 (out of 5)

85% recommend this dealer

1802 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

James was great!

Reviewed by Devion GreenDecember 03, 2025

James was great! We went to other dealerships and they were fine but James took a ton of time explaining the entire breakdown of the price of the vehicle and also showed us all the special features of our Bronco.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I previously bought a vehicle from this Ford dealership

Reviewed by LinNovember 29, 2025

I previously bought a vehicle from this Ford dealership and even left them a 5-star review. Unfortunately, that was a mistake. After spending over three hours negotiating a final price, I later discovered that the number on the contract was not the number we agreed on. That is completely unacceptable and shows a clear lack of honesty and integrity. Yes, I should have double-checked the paperwork more carefully, but a reputable dealership should never take advantage of a customer’s trust. The fact that they slipped in a different final price feels deceptive and unethical. I’m not asking for the money back — I take responsibility for overlooking it — but I want to make sure others don’t get misled the same way. I strongly advise anyone considering this dealership to be extremely cautious. If they did this to me, they can do it to someone else. Don’t let yourself become the next customer they take advantage of.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Lin, we are deeply disappointed by your experience at AutoNation Ford Gulf Freeway. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2089 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This dealership their associates the staff the finance

Reviewed by gracerupertoNovember 24, 2025

This dealership their associates the staff the finance department there are awesome fast and courteous reliable get to the facts quick I got approved within less than 2 hours I was happy about it I would recommend anybody to this dealership especially to the salesman that sold my truck to me Mr Rios thank you for everything you've done for me you're the best

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About AutoNation Ford Gulf Freeway

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

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