Ford
New Car Dealership in Gilmer, TX
Overall Rating
4.7/5
Read dealer reviews
We are proud to be your local Ford dealer and meet your service, new car and used car sales needs! We have all of the latest Ford Trucks, Cars, SUVs, and Crossovers. We also have many used and certified pre-owned vehicles to meet every budget. Owners appreciate working with the factory-trained, certified expert technicians in our friendly, fast and reliable full-service garage for all of their maintenance and repair needs, and of course, any warranty work you may need.
Need service for your new Ford?
Stanley Ford Gilmer's Ford-trained mechanics can help.
Stanley Ford Gilmer Reviews
Overall Rating
4.7/5
36 out of 39 people recommended this dealer
Overall Facilities:
3.3/5
Consumer BEWARE
Reviewed by Jason Neal
in Mineola TX
March 14, 2020
Some time in the first week of March I received a call from Brenda at Stanley Ford in Gilmer. She said “she had a customer looking for a truck like mine” and wanted to know if I would be willing to sell my truck to them. I politely declined and told her I was not really interested in selling my truck. A few days later I ended up purchasing a small car some where else and it got me to thinking that I might as well sell the truck since it would be sitting around the house a lot. I called the dealership and spoke we Brenda. We began texting and I told her that I have no intention of buying a vehicle from them only that I would consider selling them mine if we could come to an agreement. I tried to get her to give me a range of what they might pay for the truck. I advised her that I was very busy and did not want to drive an hour to them to only be given a low ball offer. I had sent pictures of the truck showing outside, inside, the VIN and the mileage. She assured me they were serious so I decided to go over there and give them a shot. Within 10 minutes they advised that they could not buy the truck. I politely reminded her of our conversation about wasting my time and we parted ways. No harm no foul. This past Friday I received a text message from Mike Terry asking me if I wanted to sell them my truck. I informed him of my previous experience and advised him I would not make the hour drive unless they were serious about buying the truck. He assured me that they wanted to buy it and gave me an offer of 13-13.5k. I told him I would consider selling the truck for that and we planned to meet up Saturday morning. I arrived at the dealership around 1030 and within a few minutes was told they couldn't by the truck. I understandably was very upset because they had now wasted my time twice. Mike was unable to explain why they were calling people offering to buy their vehicles and then telling them they couldn't once they arrived at the dealership. I asked to speak to whoever was making this decision to understand why this was happening again. At first Mario, the general sales manager, would not come out to speak with me. When he finally did he had no answers to my questions. I have been a part of the automotive industry for nearly 20 years and have would for many dealerships. I know the game but for them to do this twice was absolutely unacceptable. Mario was very matter of fact about the situation and basically said that's that and pound sand. I confronted him with the fact that they had given me a price range and that I would not have driven the hour without that. His answer was that no one said that. I confronted him with the text messages on my phone and he seemed not to care. I was finally asked to leave the dealership but because at this point I was pretty upset. This is not a situation of buying my truck or not. This is about wasting my time twice. I have no real reason to sell my vehicle. It is still very much in good shape mechanically and cosmetically. If anyone with the Stanley Auto Group corporate office is interested in speaking to me about this situation I have all the text messages saved on my phone.
Gwash
Reviewed by GW
in Houston
October 01, 2019
Bought a car this past summer with Stanley Ford Gilmer and had a great experience. Their customer service was great. I bought the car online and had it shipped to me. I had ongoing contact with GM Adam as well as other staff throughout the process and they delivered the service they promised. I recommend these guys to anyone. Thanks GM Adam and crew.
Wonderful Experience
Reviewed by Marcia E
in Gladewater TX
February 23, 2017
Marty helped me find just the right vehicle in 2015. He and the staff at Stanley went above and beyond to get me in my vehicle. Best experience I have ever had purchasing a vehicle!
