Randall Reed's Prestige Ford

⚠️ WARNING: Dishonest Dealership and Sales Team I purchased a 2025 truck for over $115,000 with about 1,400 miles on it. Over the phone, I was assured it had never been wrecked and was in perfect condition. That turned out to be completely false. First issue: I bought the truck late in the evening (my mistake for not inspecting more closely). On the drive home, I realized the headlights were aimed up toward the sky, making it unsafe to drive at night. I was even pulled over because the speedometer was off by nearly 14 mph. The next morning, in the daylight, I discovered the truck had been wrecked and very poorly repaired. I immediately contacted the sales manager, who agreed to take care of the bodywork, headlights, and speedometer calibration—what you’d expect from a $115K vehicle. Second issue: The truck had an aftermarket hood. Before I made the 6-hour round trip to buy it, I specifically asked if that was because of an accident and was told no, it was just for looks. I asked if it could be changed back to factory—was told yes, for $500, which I agreed to. I made another long trip to drop it off for repairs. After a week, they called saying everything was done. When I arrived, none of the body issues had been fixed—only the hood had been replaced, and it had a terrible paint job. When I pointed that out, I was told I should be grateful for what they did because I should have inspected it better before buying. Third issue: When I went to pay for the hood, they took my card for over 30 minutes, then came back saying they couldn’t figure out who to run it to (dealership vs. body shop) and asked me to write a check with the name left blank. I just wanted to leave, so I did. When the check cleared, I found out the salesman had written it to himself personally. Final straw: I asked multiple times to speak with the general manager and was told each time they “weren’t in.” I never heard back. The only callback I eventually received was from a finance person—even though I didn’t finance this truck through them at all. I am now seeking legal counsel. If you value honesty, integrity, and basic professionalism—STEER CLEAR of this dealership.

The sales person was attentive through the process of the application. Showing pictures of the car I was able to get in. Asking for pictures of mine that I would be trading in All is good. Our last bing confirming what the max is, I could pay a month. I got a "got it, when can you come in?" . I go in. I sit there for 30 minutes. Comes to me, brings me a sheet of paper that is two hundred dollars more a month , then what I said my max was. Try to wheel and deal me for an hour and a half like my budget was going to magically change and I left with no car and they were left with no sell. The truth is, even if I could have come up with the extra two hundred dollars a month.I would not have given it to them. I made it obvious in the beginning that I don't make my time wasted, and that is exactly what happened.

Josh the manager is horrible. We were leaving to go to lunch and look at other cars before deciding on a car we really didn't want.He chased us out to our car insisted we take the used car they wanted to sell to lunch, we did.My husband was in desperate need of a new car and decided to get it. Josh promised us the moon,said he would definitely replace the whole windshield which has a large chip right in the line of the driver's vision, he did not say REPAIR he said REPLACE , I asked twice!! He said he never said that. Way overcharged for an extra key fob to go with the car. They are crocodiles just waiting to devour you as you drive up. Stay away as they do not live up to their word. Just keep driving right by, don't stop. I promise you'll regret it if you do.