5550 N Desert Blvd
El Paso, TX 79912
Sales: 915-308-1893
Used Cars: 915-308-1893
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 1:00pm |
See all dealerships near El Paso, TX that carry Ford
Showing the most recent reviews from Cars.com and DealerRater.
I am extremely dissatisfied with the service I received
I am extremely dissatisfied with the service I received from Viva Ford. My vehicle was in their possession from July 24 through December 19 for a FordPass issue, and no work was completed during that time. While the former service manager, Mr. Marrufo, initially provided weekly updates, communication completely stopped after his departure. Repeated calls only resulted in vague statements such as “we’re working on it”, with no progress or clear explanation. I spoke to Josh and, on occasion, spoke to the "GM" Bill Torres and his statement was "Don't worry, it'll be fixed". Are you serious? You call this "Customer Service" On December 19, my vehicle was returned to my home by the "Service Manager", that I never spoke to, who is very rude, no manners whatsoever, and EXTREMELY unprofessional. He didn't even ring the door bell! His name was Mike Sorenson. He actually yelled, from outside, "Hello"? He's the Manager?? Keeping my vehicle for nearly five months with no resolution and ending the experience this way is unacceptable. I would NOT RECOMMEND Viva Ford, to ANYONE, based on this experience.
Maximum rating = 5
Went to look at a truck they were advertising.
Went to look at a truck they were advertising. We were on the property for a solid 30 minutes and not one person ever gave us their attention. When we found the vehicle advertised, it looked like someone took it out for the weekend and did not clean it. There was trash and dirt all over the back seat. I will not ever buy a vehicle here. It was clear nobody cared, and, their reviews speak for themself. I should have read them before driving the distance to see it. Very disappointed.
Maximum rating = 5
Add $10k to any advertised price.
The salesman was very helpful, followed up, and overall was very pleasant. The dealer, however, has always had shady practices on the money side and they are currently advertising false prices on their vehicles. I've tried to do business with them half a dozen times, hoping that with my own financing I could mitigate the finance manager's sketchy ethics, but I just can't. They are still doing Q3 2022 era market adjustments, but aren't very transparent about it.
Maximum rating = 5
Welcome To Viva Ford Customer Service. Community. Commitment. Legacy This is what has been driving the Viva Auto Group since 1985. Over the years, we've sold many makes and models and continue to grow in El Paso and Las Cruces. We've met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years. Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you're looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Auto Group family of dealerships be your only choice. We're ready to meet your transportation needs. At the Viva Auto Group we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Auto Group believes that an educated and healthy community is a prosperous community to raise a family in.
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