Viva Ford

General Manager, Bill Torres, the salesmen, Sal and Abel, the service-department staff, Ivan, along with buyer, Paloma, and financial manager, Hector Lopez, my experience was wonderful and professional with each encounter. They heard my wants and delivered a good deal, I purchased a new 2025 Ford Bronco Sport. For good service and deals, I recommend Viva Ford. Ruben Flores

I am extremely dissatisfied with the service I received from Viva Ford. My vehicle was in their possession from July 24 through December 19 for a FordPass issue, and no work was completed during that time. While the former service manager, Mr. Marrufo, initially provided weekly updates, communication completely stopped after his departure. Repeated calls only resulted in vague statements such as “we’re working on it”, with no progress or clear explanation. I spoke to Josh and, on occasion, spoke to the "GM" Bill Torres and his statement was "Don't worry, it'll be fixed". Are you serious? You call this "Customer Service" On December 19, my vehicle was returned to my home by the "Service Manager", that I never spoke to, who is very rude, no manners whatsoever, and EXTREMELY unprofessional. He didn't even ring the door bell! His name was Mike Sorenson. He actually yelled, from outside, "Hello"? He's the Manager?? Keeping my vehicle for nearly five months with no resolution and ending the experience this way is unacceptable. I would NOT RECOMMEND Viva Ford, to ANYONE, based on this experience.

Went to look at a truck they were advertising. We were on the property for a solid 30 minutes and not one person ever gave us their attention. When we found the vehicle advertised, it looked like someone took it out for the weekend and did not clean it. There was trash and dirt all over the back seat. I will not ever buy a vehicle here. It was clear nobody cared, and, their reviews speak for themself. I should have read them before driving the distance to see it. Very disappointed.