Group 1 Ford of El Paso

Ford New Car Dealership in El Paso, TX

11301 Gateway Blvd W
El Paso, TX 79936

Get Directions

Sales: 888-572-4841

Used Cars: 866-350-5526

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm
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Reviews of Group 1 Ford of El Paso

Overall Rating:

4.8 (out of 5)

93% recommend this dealer

2172 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I was ready for what I thought would be a hard press

Reviewed by katiestilts3066December 30, 2025

I was ready for what I thought would be a hard press sale. I was surprised to get Victor Ortiz wonderful guy. Vert helpful, answer all our questions, and we made a decision to buy! Shamaley Ford Dealership treated us well! I recommend this dealership to everyone!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Hassle free experience.

Reviewed by William from El Paso, txDecember 30, 2025

Hassle free experience. As much as I despise going to a dealership for any services, it is always a positive atmosphere and experience. Always polite.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi William, thank you so much for your positive comments about Group 1 Ford El Paso! Feel free to reach out to us if you need anything. Have a wonderful day.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Buen servicio, y muy amables con las personas y

Reviewed by Gustavo Flores December 30, 2025

Buen servicio, y muy amables con las personas y respetuosas, del la troka es mi primera Ford espero y salga buena

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hola Gustavo, ¡gracias por compartir tu experiencia positiva! Si hay algo más en lo que podamos ayudarte, no dudes en contactarnos; estaremos encantados de ayudarte.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Group 1 Ford of El Paso

We're not just a new Ford dealership serving El Paso Sunland Park Socorro and Las Cruces NM; we're your neighbors.

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  • No cost, no-hassle negotiation

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Ford

Bronco, Bronco Sport, Escape, Expedition, Expedition Max, Explorer, F-150, F-250, F-350, Maverick, Mustang, Ranger
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