102 County Road 773
Devine, TX 78016

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Chaparral Ford Inc

Overall Rating:

3.6 (out of 5)

89% recommend this dealer

65 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

BEWARE

Reviewed by Nelly cox from Cotulla TxAugust 24, 2023

Very unprofessional, no communication within the employees, however,Lydia was very helpful, be careful if your elderly relatives purchase a vehicle there, they will take advantage of them, they sold my dad a ford ranger, sold as is, within 2 weeks the engine light went on, took it to Devine and told me they would call me, 2 weeks later no call from them so I decided to call call them and they didn’t even know where the vehicle was, what a joke, turns out they had it in Devine, spoke with Steve, and he sounded sincere, he said he would talk to all the employees involved, and would call me back, 3 days later, no call, called them and the salesman supervisor for 8-24-2023, in a very rude way, just told me they can’t do anything about fixing my dads truck, mind you, he’s 83 years old, went by himself, and didn’t even know what he signed. This place is a joke, never saw anything like this, not sure what type of business they’re running, DO NOT PURCHASE A VEHICLE, READ THE SMALL PRINT!!! Can’t believe how much my dad for this lemon! I would rate this place a zero!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Nelly, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (830) 665-4461 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Very impressed with Chaparral Ford.

Reviewed by Thomas Jefferson from Devine, txApril 07, 2023

Maria went out of her way to make our buying experience a real pleasure. Maria even came in on her day off to help me and my wife buy a Ford Ranger. Maria was the main reason we bought a vehicle at Chaparral Ford and not some other dealership. Maria definitely gets a five-star rating.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Chaparral Ford Inc! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Insulted

Reviewed by DDS from San Antonio, TexasMarch 12, 2023

I had a horrible experience with Stephan. I was looking at a 2014 Ford F150 with low mileage priced at $32,000.00. I researched value of like vehicles and found that if I owned a like vehicle and learned that I could get $14,000.00 if I was selling to an agency or could ask $25,000.00 in a private sale. When I called Stephan and told him that I felt their vehicle was overpriced, he texted back telling me that if I could not afford the $32,000.00 we could look at lower priced vehicles. I was hoping Chaparral Ford would negotiate with me and not insult me.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Chaparral Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (830) 665-4461 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Chaparral Ford Inc

Thank you for choosing Chaparral Ford in Devine as your trusted Ford dealer serving South Texas for over 38 years! Please view our new truck inventory to see the available options for a 2015 Ford F-150 near San Antonio!

Especially in Texas the F-150's have been highly anticipated and we here at Chaparral Ford of Devine are no exception! As a South Texas Ford dealer serving San Antonio for over 3 decades we have the experienced truck experts who can compare models and trim levels can really make all the difference in your new truck-buying experience; so leave it to us! We'll make sure you get great customer service!!

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