DeMontrond Ford

Buyer Beware Of The 2017 Ford Expedition El 4x4 at Demontrod Ford! They Sold This Scrap Heap to us thank GOD we found the Rust fast enough ! They told us the would have never put it on the lot if they KNEW about it!!!!!!! WELL PEOPLE IT BACK UP for SALE ON THE LOT!!! Two Outside body shops told us it could be unsafe with side impact. Hope the owners see this and handle it properly!

The more I have to wait the more auguvated I seem to get.I purchased a 2018 Ford fuision at this dealership on March.29,2022.On June 9,2022 I carried it in supposedly for miss fire,was told 2 coils and plugs was bad,on june 14,2022 was told the car was fixed.Well I didnt even make it home before it started cutting up again.So they had to send the tow truck after it.Well was told then another coil out,and a wire broke.Fixed that,still didnt fix it so then told the oil seperator was out and it took a week to get one in,So I called,and was told the technician who was working on my car was no longer there but they was getting another one on to.Well got a call and said your car is ready,so I go to pick it up,got on the road and same old thing,barley get to the u turn to take it back,So they send one of the ladies to ride with me,I just told her to drive,and she right off noticed what it was doing.She ask to leave it with them 7/1/[2022,so this morning I called,they have not even touched it.And they will be closed 7/4/2022,oh and its still under warranty, 3 of them ,So here I am my car has been there almost a month,with me almost begging for a loaner car,because I have been off work a month,from eye surgery, and have to go back to work 7/4/2022,So have to try to find a way to work at 230 in the morning, And now its gonna be 4/5/2022 before I can even Find out any more bad news.Oh and not to say I already have 18000.00 in the car,God help me

This is two-fold. We purchased our truck from Demontrond Cleveland and had a great experience. However, the service department is awful!! My husband went for the first oil change and had to wait for a couple of hours. I went for the second and walked out after waiting for 3-1/2 hours. When I got there I was told it would be an hour. At 2 hours I was told mine was up next. At 3-1/2 hours my truck was still sitting where I parked it. So basically a day wasted and no oil change. I will never use this service department. Oh, I was also told they only have one person working on oil changes on Saturdays. That makes absolutely no sense!