Stanley Ford Brownfield

I tried to buy a new truck a month ago give them a deposit the truck never showed up and I cannot get my deposit back

Brian Rios helped us pick out our new Ford Explorer. He was truly very patient because we spent hours deciding. He made us feel very comfortable. Thanks Brian!!

I was excited that I had finally found a place to get a car. Well once the approval was done it was like they did not actually care about making the sale. I came in from Lubbock and was told I could get the vehicle delivered to me the next day. The next day came I waited majority of the day until I was told the car could not be delivered to me as they had no one to bring it to town. So I had to get someone to go out of their way and take me to brownfield at 3 pm. I was told the car was ready to go. I had mentioned it various times that the car had absolutely no gas at all and I expected it to get some put in if I was buying it. I even mentioned it to the finance manager who said he would tell them to get some gas in it. Well I get in the car to take off and it was still empty on gas. I let it go and just put gas in Morton. The next day not even 24 hours later my passenger air conditioning actuator was not working. I call and speak to the sales manager Ryan. He tells me to take it in to see what can be done so I drive and use my gas to get there and wait over 45 minutes to be told by the guy at the service desk “see if you can get ahold of your sales person if they can get you in a loaner car.” Why should I be trying to do that when I was told to bring it in also it is not my job to track down employees to see what can be done? Well the rude employee told me “Ryan does not work in this department so he can not say when to bring a car in. You will have to make an appointment.” So I go to the other building telling Edward the situation and he tells me well it usually works by appointment only. Instead of anyone trying to help me and avoid being the middle man they just brushed it off as oh well. So I make an appointment to take my vehicle In, I get to Lubbock look up the part and just go and buy it myself which was a 15 minute fix. So I wasted my time and gas being given the run around and having to chase all the employees of this establishment to find out what needs to done. My vehicle didn’t even get looked at nor was I acknowledged about my time being wasted. Lastly the front bumper on my vehicle is missing I asked when just looking at the car if it was going to get fixed the reply I received was “I asked the guys the same thing in the shop and they don’t know anything about it.” So nothing was deducted off the price of the vehicle FOR A MISSING BUMPER! I am very unhappy within the 3 days I worked with this dealership to BUY a car and it’s been a headache. To anyone who wishes to buy here in the future I encourage you to make sure all your demands are met before you even step foot inside the finance building because you will also sit in there literally for hours in the lobby before being helped. I wasted MONEY, time, gas and my PATIENCE. When it is time for a vehicle again I will definitely avoid this dealership as the customer service is clearly not something that is shown.